Spa Concierge Hospitality Professional

Woodhouse Spa is a distinguished leader in the affordable luxury spa industry, known for creating unique and memorable experiences tailored to each guest. Recognized on Forbes Travel Guide Most Stylish Finds in Fort Worth, Texas, and consistently voted Best of 76107 Fort Worth, Woodhouse Spa prides itself on delivering an unmatched level of service that combines comfort, relaxation, and elegance. As a company, Woodhouse Spa is committed to excellence, innovation, and nurturing a passionate team that embodies these values. Their dedication to affordable luxury and exceptional guest care has solidified their reputation as a premier spa destination in the region.

We are currently seeking enthusiastic and dedicated Spa Concierges to join our vibrant team at Woodhouse Spa DFW. This role is pivotal as the Spa Concierge represents the first and last impression guests have, shaping their entire spa experience to reflect Woodhouse Spa's 5-star standards. Employees in this position will earn between $17 and $22 per hour, alongside a generous, world-class benefits package, offering a rewarding career path in a fast-growing luxury spa environment. The role is ideal for individuals passionate about hospitality, customer service, and wellness, who are motivated by intention and excellence.

As a Spa Concierge, you will be the heart of the guest's journey, welcoming and preparing them for their transformative spa experience. Your responsibilities will extend from managing reservations and scheduling appointments in Zenoti to providing impeccable hospitality at every touchpoint. You will ensure guests' comfort by facilitating smooth service flow, managing guest amenities, and maintaining the spa environment's ambiance, including lighting, music, cleanliness, and aromatherapy. Collaborating closely with spa therapists, you will ensure guests receive treatments on time and in a seamless, stress-free manner.

The role further involves selling gift cards, educating guests on spa services and retail products, and providing detailed attention to each guest's preferences and special occasions. Your ability to anticipate needs, personalize guest interactions, and handle multiple priorities in a fast-paced environment will be critical to succeeding at Woodhouse Spa. Additionally, your organizational skills will support the management of spa areas and laundry services, ensuring all operational aspects run smoothly and contribute to a calm, peaceful atmosphere.

Ideal candidates will demonstrate excellent customer service skills, multitasking ability, leadership qualities, and a calm demeanor in challenging situations. Experience in the hospitality or retail industry along with a knowledge of appointment scheduling systems is preferred. Flexibility to work evenings and weekends is essential, given the nature of the spa business hours. Joining Woodhouse Spa means becoming part of a supportive, inclusive team where your contributions are valued and the guest experience is always the top priority. If you are driven by passion for hospitality and want to build a meaningful career in the luxury wellness industry, Woodhouse Spa invites you to apply and embark on this exciting journey with us.