Spa Concierge Hospitality Professional

Woodhouse Spa is a nationally recognized leader in providing affordable luxury spa experiences. Founded in 2001, Woodhouse has grown to over 85 locations across the United States, establishing itself as the gold standard of neighborhood spas. Known for its fresh approach to self-care, Woodhouse combines signature massages, facials, body treatments, rituals, and more to offer a holistic and lasting wellness experience for its guests. With a consistent focus on total well-being, the company maintains a commitment to creating an unparalleled spa experience that emphasizes relaxation, rejuvenation, and self-care in a welcoming environment. Each Woodhouse Spa location is independently owned and operated by a franchisee, with hiring and operational decisions managed locally.

The Spa Concierge role at Woodhouse Spa is a critical front-of-house position that embodies the company’s dedication to excellence and guest satisfaction. Serving as the first and last point of contact for guests, the Spa Concierge ensures every interaction reflects the luxury, warmth, and professionalism Woodhouse is known for. This role goes beyond traditional reception duties; it involves actively tailoring the guest experience through detailed knowledge of spa services and personalized hospitality practices.

Spa Concierges at Woodhouse earn between $17 and $22 per hour plus a generous benefits package, making this opportunity ideal for candidates passionate about hospitality and wellness. The position is designed for individuals who thrive in a fast-paced environment, are adept at multitasking, and possess exceptional communication and customer service skills. Responsibilities include welcoming guests, facilitating seamless service flow, scheduling appointments in the Zenoti system, providing necessary forms, managing guest amenities, and maintaining the spa’s ambiance through attention to lighting, music, cleanliness, and aromatherapy.

Concierges actively support therapists to ensure treatments are timely and guests feel comfortable throughout their visit. They also handle retail sales, promoting gift cards, spa packages, and products to enhance the guest experience and drive revenue. This role demands a high level of organization and care, including maintaining the relaxation and changing lounges, managing laundry services, and ensuring the spa environment adheres to Woodhouse’s strict standards of cleanliness and tranquility.

Ideal candidates bring a passion for the hospitality and spa industries, a proven track record in customer service and retail sales, and computer proficiency to handle appointment scheduling efficiently. Leadership qualities and the ability to remain calm under pressure are highly valued, as is flexibility to work evenings and weekends. The role requires standing and walking for extended periods, occasional lifting, and the ability to adapt to a dynamic work setting.

Woodhouse Spa is an Equal Opportunity Employer and drug-free workplace, committed to creating an inclusive culture that values diversity and personal growth. This is an excellent opportunity for professionals seeking to cultivate a meaningful career in luxury wellness, working with a respected brand that values passion, professionalism, and purpose. By joining the Woodhouse team, Spa Concierges contribute to delivering exceptional spa experiences that leave a lasting positive impact on guests' lives.