Spa Concierge - Full Time

Hyatt Regency Waikiki is a prestigious hotel located just steps away from the crystal-clear azure waters and soft sandy beaches of Waikiki Beach, one of the most iconic and sought-after vacation destinations worldwide. This expansive 1230-room property welcomes guests with the spirit of Aloha, offering modern amenities, culturally enriching activities, and dining experiences featuring locally sourced specialties. Situated directly across from the famed Duke Kahanamoku Statue and near the breathtaking Diamond Head Crater, the hotel provides a perfect blend of leisure and dynamic city life, making it a popular destination for travelers seeking both relaxation and adventure. Guests at Hyatt Regency Waikiki can enjoy stunning views from the swimming pool overlooking the Pacific Ocean and shop at on-site boutiques, immersing themselves in an authentic Hawaiian experience. The hotel also emphasizes personalized service and a warm, welcoming atmosphere for every guest who walks through its doors.

The role of a Spa Concierge at Hyatt Regency Waikiki serves as an essential contributor to maintaining the hotel’s reputation for excellence in customer service and guest satisfaction. The Spa Concierge fosters an environment of calm and relaxation, providing guests with a seamless spa experience that begins with scheduling various treatments and registering guests efficiently. Responsibilities include processing payments through multiple methods such as room charges, credit cards, and cash. The Spa Concierge is also tasked with managing spa reservations, whether for deluxe spa packages or individual treatments, ensuring that each guest receives tailored service suited to their needs. Making product and treatment recommendations to spa guests is a key part of the job, promoting wellness and enriching the overall indigenous spa experience.

A successful Spa Concierge is not only detail-oriented and organized but also possesses excellent communication skills to interact warmly with guests and accommodate special requests. Prior experience in spa reception within a resort or hotel setting is preferred, as the role requires familiarity with spa operations and the ability to assist guests effectively in a fast-paced environment. This full-time position offers a competitive wage of $20.00 per hour and numerous perks including tuition and wellness reimbursements, discounted parking, comprehensive medical, dental, and vision insurance, and retirement savings options such as Roth IRA and 401(k). Additional benefits include paid sick, vacation, and holiday time, family bonding leave, financial adoption assistance, and the opportunity for free or discounted room nights worldwide. The Spa Concierge joins a team dedicated to delivering meaningful experiences with care, attentiveness, and a passion for service, exemplifying Hyatt’s core values and commitment to hospitality excellence.