Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
employee recognition programs
Job Description
The Ritz-Carlton Coconut Grove Miami is a prestigious luxury hotel located in the vibrant neighborhood of Coconut Grove, Florida. As part of The Ritz-Carlton brand, which is owned by Marriott International, this establishment is renowned globally for delivering exceptional guest experiences rooted in impeccable service, comfort, and elegance. With over 100 award-winning hotels worldwide, The Ritz-Carlton sets the standard for luxury hospitality, creating memorable stays through the dedicated efforts of its team members who uphold the brand's "Gold Standards." These standards include core values such as the employee promise, credo, and service values that foster a culture of creativity, kindness,... Show More
Job Requirements
- high school diploma or equivalent
- less than one year of related work experience
- ability to stand for extended periods
- ability to lift and move objects weighing up to 10 pounds
- excellent communication skills
- ability to handle cash transactions
- customer service skills
- willingness to comply with company policies and appearance standards
Job Qualifications
- high school diploma or equivalent
- less than one year of related work experience
- strong communication skills
- ability to interact professionally with guests
- basic knowledge of spa services
- customer service orientation
- ability to work in a fast-paced environment
- teamwork skills
Job Duties
- Schedule services for individuals and large groups using spa reservation software
- call guests to confirm scheduled services
- respond to questions about available services
- update reservation and cancellation lists throughout the day
- inform service providers about last-minute changes and resolve scheduling issues as needed in coordination with supervisor or manager
- check guests in upon arrival, confirm name, and provide general orientation about the spa
- promote and sell spa or beauty salon services
- handle cash accurately, secure assigned cash drawer, obtain necessary change for transaction levels
- process guest payments and obtain payment authorizations as required
- accept and record cash tips for employees
- balance, scan and deliver receipts to Accounting
- notify Engineering of maintenance and repair needs
- report accidents, injuries, and unsafe work conditions to manager
- comply with company policies and procedures
- maintain professional appearance and personal grooming
- protect company confidential information and assets
- greet all guests per company standards, anticipate and meet their service needs
- assist guests with disabilities
- communicate clearly and professionally
- answer phones using proper protocol
- cultivate and maintain positive working relationships
- adhere to quality assurance expectations and standards
- stand, sit or walk for extended periods
- move and lift objects up to 10 pounds unassisted
- perform other reasonable duties as requested by supervisors
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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