Spa Concierge

Marriott International is a globally renowned leader in the hospitality industry, known for its commitment to providing exceptional guest experiences and fostering a dynamic work environment for its employees. With a vast portfolio of luxury, premium, and select-service hotels and resorts worldwide, Marriott continues to innovate while upholding the cherished traditions of hospitality established by its founder, J. Willard Marriott. The company values diversity, inclusivity, and equal opportunity employment, ensuring a welcoming and supportive atmosphere for all team members. Marriott International is dedicated to growth, both for its business and for its associates, offering numerous opportunities for training, development, and career advancement within its global brand network.

This particular role is part of JW Marriott, the luxury segment of Marriott International, comprising over 100 exquisite hotels in prime cities and resort destinations worldwide. JW Marriott places employees at the heart of its operations, understanding that when employees are happy, guests receive the best service possible. Employees here are trusted, genuine, innovative, and intuitive, carrying forward the legacy of exceptional hospitality. JW Marriott fosters a unique workplace culture where teamwork, camaraderie, and holistic well-being are prioritized alongside professional growth.

The position is a part-time, non-management role based at the JW Marriott hotel located at 2000 2nd St, Coronado, California. The role offers a competitive pay rate of $27.15 per hour and focuses on delivering excellence in spa guest services. This role is pivotal in maintaining a smooth and welcoming guest experience by managing spa and salon appointments, ensuring clear communication with guests and staff, and facilitating seamless transactional processes.

The Spa Scheduler will utilize the spa’s reservation software system to book services for individuals and large groups, confirm appointments with guests, and respond to inquiries regarding available treatments. This role demands meticulous updating of the reservation and cancellation list throughout the day, collaborating closely with supervisors or managers to manage last-minute scheduling changes effectively. Upon guest arrival, the Spa Scheduler registers guests, confirms their identity, and provides orientation about the spa facilities, aiming to enhance guest satisfaction and promote spa offerings.

Financial responsibilities include handling the assigned cash register, ensuring the accuracy of cash transactions, preparing appropriate change for expected transaction volumes, processing guest payments securely, and managing tips in compliance with company policies. The role also involves administrative tasks such as reconciling, scanning, and delivering receipts to the accounting department, and reporting maintenance needs to engineering.

Ensuring compliance with all company policies and procedures, maintaining a professional appearance and demeanor, and protecting company assets through confidentiality are essential aspects of this role. The Spa Scheduler is also responsible for delivering exceptional customer service aligned with the company’s standards, proactively anticipating guest needs, and engaging with guests and colleagues using professional and clear communication channels.

The position requires physical activity, including standing, walking, and sitting for extended periods, as well as the occasional handling of objects weighing up to 10 pounds. The successful candidate will be expected to perform additional reasonable duties as requested by supervisors, demonstrating flexibility and a team-oriented approach.

Joining Marriott Hotels and specifically JW Marriott provides individuals with the opportunity to work in an environment that encourages personal and professional growth, a global network of support, and a culture that celebrates diversity and inclusion. Employees benefit from comprehensive training programs and a working atmosphere that supports their well-being and career aspirations. By becoming part of JW Marriott, employees commit to delivering the "The JW Treatment™," a promise of unparalleled guest service that begins with taking exceptional care of its team members.