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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $30.30
Work Schedule
Flexible
Weekend Shifts
Benefits
Learning and development
MOstay
Health and wellness programs
retirement plans
competitive salary package
meals served while on duty
Discounted colleague parking
Daily complimentary uniform laundering
Job Description
Mandarin Oriental, Boston is an esteemed luxury hotel known for combining classic New England elegance with refined Oriental touches, offering a unique and distinguished hospitality experience. It is part of the Mandarin Oriental Hotel Group, an award-winning owner and operator of luxurious hotels, resorts, and residences across prime global destinations. The Group is renowned for providing legendary service inspired by Asian heritage and delivering cutting-edge luxury experiences, maintaining an exceptional reputation worldwide. Mandarin Oriental, Boston stands out as a Forbes Travel Guide 5-Star hotel and spa with a AAA Guide 5-diamond designation, making it one of the most sought-after destinations... Show More
Job Requirements
- Have a minimum of 1-year experience in a similar position, preferably in a luxury setting
- Reading, writing, and oral proficiency in the English language
- Maintaining a flexible schedule is required, including weekends and holidays
- Exhibit excellent communication and organization skills
- Thriving in a fast-paced and dynamic operation
- Able to handle multiple tasks at one time
Job Qualifications
- Minimum of 1-year experience in a similar position, preferably in a luxury setting
- Reading, writing, and oral proficiency in the English language
- Excellent communication and organization skills
- Ability to handle multiple tasks at one time
- Ability to thrive in a fast-paced and dynamic operation
Job Duties
- Welcome and register spa guests upon arrival according to spa standards
- Assist guests with phone inquiries, spa reservations, retail sales, and gift certificates
- Provide quality service by responding to guest’s requests promptly, efficiently and courteously
- Deal with enquiries both in person, over the phone, text message, and via e-mail
- Address, check and register special guests' preferences recorded in the spa’s PMS
- Provide pre-arrival support for upcoming spa guests including full knowledge of all spa treatments offered and any current promotions
- Anticipate guests' needs to provide an exceptional and unique guest experience in line with MOHG standards
- Support the spa team in providing a seamless journey for all spa guests
- Review invoices and accounts according to spa and hotel policy and procedures
- Take payments and handle cash float properly as outlined in the MOHG’s standards
- Show co-operation and support to all hotel and Residences colleagues
- Stay current with developments, procedures and news through hotel communication channels
- Other duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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