Spa Concierge

Mandarin Oriental, Boston is an esteemed luxury hotel known for combining classic New England elegance with refined Oriental touches, offering a unique and distinguished hospitality experience. It is part of the Mandarin Oriental Hotel Group, an award-winning owner and operator of luxurious hotels, resorts, and residences across prime global destinations. The Group is renowned for providing legendary service inspired by Asian heritage and delivering cutting-edge luxury experiences, maintaining an exceptional reputation worldwide. Mandarin Oriental, Boston stands out as a Forbes Travel Guide 5-Star hotel and spa with a AAA Guide 5-diamond designation, making it one of the most sought-after destinations in the region for upscale travelers and wellness enthusiasts.

The Spa at Mandarin Oriental, Boston is a celebrated facility, recognized as the city’s first Forbes Travel Guide 5-Star Spa, which consistently receives regional and national accolades. This Spa embraces wellness as a holistic experience, offering a variety of treatments and services designed to provide guests with relaxation, rejuvenation, and exceptional care. With a rich focus on quality and attention to detail, the Spa sets a high standard for luxury wellness services.

About the Role: Mandarin Oriental, Boston is currently seeking a motivated and attentive Part-time Spa Concierge to join their Spa team. This role is critical in ensuring guests receive personalized, seamless service from the moment they arrive until their departure. The part-time Spa Concierge will be responsible for welcoming and registering spa guests, managing bookings and reservations, handling inquiries through various communication channels, assisting with retail sales, and supporting the overall delivery of luxury spa experiences.

A key mission of this role is to exceed guests’ expectations by providing efficient and courteous service that aligns with the Mandarin Oriental brand’s Legendary Quality Experiences. The ideal candidate should be passionate about wellness, possess excellent communication skills, and thrive in a dynamic and fast-paced environment. Reporting directly to the Director of Spa and Wellness along with Spa Managers, the Spa Concierge plays a pivotal role in ensuring smooth daily operations and contributing to the distinctive guest journey offered by the Mandarin Oriental Spa.

Key responsibilities include managing guest check-ins and check-outs, responding promptly to guest requests, handling spa reservations and retail inquiries, processing payments in line with company standards, and supporting team cooperation across hotel departments. The Spa Concierge is also expected to maintain up-to-date knowledge of all treatments and promotions, anticipate guests’ needs, and uphold the spa’s high standards of cleanliness, order, and presentation.

This permanent, part-time position offers an hourly wage of $30.30 and provides various employee benefits including a competitive salary package, meals during shifts, discounted parking, and complimentary uniform laundering. Employees are also encouraged to participate in unique learning and development programs, enjoy MOstay perks for employee accommodations, and benefit from health and wellness initiatives. Mandarin Oriental is devoted to inclusivity and equal employment opportunities, fostering a work environment free of discrimination and harassment.

Joining the Mandarin Oriental, Boston Spa team means becoming part of an internationally respected brand dedicated to excellence, personal growth, and guest satisfaction. This is an excellent opportunity for individuals passionate about hospitality and wellness to contribute their talents in a prestigious setting and grow their careers within a global luxury hospitality leader.