Spa Concierge

The Woodhouse Day Spa is recognized as one of America’s premier day spas, consistently delivering exceptional service and luxurious experiences to its guests. Founded in 2001, Woodhouse is a leading spa franchise with over 85 locations nationwide, committed to providing a fresh, holistic approach to self-care and wellness. The company combines upscale amenities with affordable luxury, creating an environment where guests feel revived, renewed, and cared for long after they leave. Its dedication to crafting personalized spa experiences has earned it accolades including being voted "Best Place for a Spa Day" in 2021 by Northern Kentucky Magazine. The Woodhouse Day Spa franchise operates independently under local franchise ownership, focusing on community engagement and tailored guest services that exemplify the brand’s core values.

The Woodhouse Day Spa is currently hiring Part-Time Spa Concierges, with opportunities to work full-time hours available, especially during evenings and weekends. This role is vital in shaping the guest experience by being the welcoming face of the spa, assisting guests throughout their visit, and ensuring every touchpoint contributes to the overall ambiance and satisfaction. The Spa Concierge performs a variety of duties, from greeting guests warmly and providing tours of the facilities to scheduling treatments tailored to guest needs and educating them about Woodhouse’s unique products and services. Consistent with the company’s philosophy of "The Woodhouse Way," this position involves in-depth training to empower employees with the knowledge and skills necessary to offer outstanding hospitality.

The role highlights the importance of personalizing the guest experience by remembering small yet impactful details like a favorite beverage, special celebrations, and creating a soothing atmosphere with the perfect lighting, music, and scent. The Spa Concierge also acts as a brand ambassador, ensuring the spa environment is pristine, inviting, and aligned with the spa’s signature luxurious aesthetic. Sales competencies are woven into the position, requiring the Concierge to recommend and promote Woodhouse products confidently while fostering repeat visits by inviting guests to book their next appointments.

Working at Woodhouse means being part of a supportive team environment that values ongoing professional development and employee wellness. The company offers a competitive pay structure, incentives, and a comprehensive benefits package including retirement plans, employee discounts, and wellness resources. The emphasis on work/life balance and regular scheduling supports a positive employee experience, making this an ideal workplace for individuals passionate about serving others and growing within a thriving spa community. Woodhouse is an equal opportunity employer committed to maintaining a drug-free and smoke-free workplace, cultivating an inclusive culture where employees are recognized and rewarded for their excellence and dedication.