Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $27.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
retirement plans
Training and development programs
employee wellness initiatives
Job Description
The Ritz-Carlton, a part of Marriott International, is a globally renowned luxury hotel brand with more than 100 award-winning properties worldwide. Known for its exceptional standards of service and hospitality, The Ritz-Carlton's Ladies and Gentlemen are dedicated to creating extraordinary and memorable experiences that resonate long after guests leave. With a deep commitment to excellence, the brand prides itself on empowering associates to be creative, thoughtful, and compassionate while upholding its Gold Standards, which include the Employee Promise, Credo, and Service Values. Being part of The Ritz-Carlton means joining a global team that celebrates diversity, fosters inclusion, and values the... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- Minimum two years of related work experience
- One year of supervisory experience
- Knowledge of wine varieties and service
- Ability to attend wine tastings and vendor meetings
- Strong communication skills
- Ability to work flexible hours including nights and weekends
- Physical ability to stand, walk, lift up to 50 pounds, and perform manual tasks
- Follow all company policies and alcohol service laws
- Maintain professional appearance and behavior
- Ability to handle guest inquiries and concerns
- Ability to complete opening and closing duties
- Ability to maintain confidentiality and protect assets
- Commitment to teamwork and positive work environment.
Job Qualifications
- High school diploma or G.E.D. equivalent
- Two years of related work experience
- One year of supervisory experience
- Strong knowledge of wine varieties and service
- Excellent communication and interpersonal skills
- Ability to train and motivate staff
- Capable of managing inventory and ordering supplies
- Familiarity with safety and security procedures
- Ability to follow all state and local alcohol laws
- Professional appearance and conduct
- Strong organizational skills
- Commitment to delivering exceptional guest experiences
- Ability to work in a fast-paced environment
- Physical ability to perform job duties including lifting and standing
- Good problem-solving skills
- Team-oriented mindset.
Job Duties
- Communicate with guests, employees, and/or departments to ensure teamwork and guest needs are met
- Answer guest questions regarding the origin, vintage, and style of wines
- Create, update, and maintain wine lists
- Pair and suggest wines complementing menu items
- Attend wine tastings and develop vendor relationships
- Request new wines and products
- Design and implement wine promotions and incentive programs
- Monitor and replenish wine cellar inventory, equipment, and glassware
- Conduct vintage and BIN number checks
- Conduct staff wine tastings
- Complete opening and closing duties
- Inspect storage areas for organization, FIFO use, and cleanliness
- Complete scheduled inventories and requisition supplies
- Monitor dining rooms for seating availability, service, safety, and guest well-being
- Complete work orders for maintenance repairs
- Issue, open, and serve wine and champagne bottles
- Secure alcoholic beverages and storage areas
- Follow all laws and policies for responsible alcohol service
- Maintain accurate spill sheets
- Assist management in hiring, training, scheduling, evaluating, and coaching employees
- Serve as role model and first contact for Guarantee of Fair Treatment/Open Door Policy
- Follow safety and security policies
- Report accidents and unsafe conditions
- Complete safety training
- Maintain clean and professional appearance
- Protect company assets
- Welcome guests and anticipate service needs
- Assist individuals with disabilities
- Communicate professionally
- Maintain positive working relationships
- Support team goals
- Ensure quality expectations are met
- Recommend and implement improvements
- Stand, sit, or walk for extended periods
- Lift and maneuver objects up to 50 pounds
- Perform other reasonable duties as assigned.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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