Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $29.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Training and development programs
Opportunities for career advancement
Job Description
The Ritz-Carlton St. Louis is a prestigious luxury hotel located at 100 Carondelet Plaza in Clayton, Missouri. As part of the renowned Ritz-Carlton brand, which boasts over 100 award-winning hotels worldwide, this establishment is dedicated to providing exceptional and memorable experiences for its guests. The hotel is well-known for its commitment to luxury service, elegance, and hospitality excellence, making it a beacon for travelers seeking comfort, sophistication, and personalized attention. Attached to the hotel is Casa Don Alfonso, a signature restaurant celebrated for its exquisite cuisine and fine wine selection, offering guests a top-tier dining experience that complements the high... Show More
Job Requirements
- High school diploma or equivalent
- At least 2 years of related work experience
- At least 1 year of supervisory experience
- Ability to stand, sit, or walk for extended periods
- Capability to lift, move, push, or pull objects up to 50 pounds
- Strong verbal communication skills
- Professional appearance and demeanor
- Ability to maintain confidentiality and protect company property
- Compliance with all company safety policies and procedures
Job Qualifications
- High school diploma or equivalent
- Minimum 2 years of related experience in food and beverage or wine service
- At least 1 year of supervisory experience in a hospitality environment
- Knowledge of wine varieties, origins, and pairing principles
- Ability to conduct wine tastings and interact professionally with guests and suppliers
- Strong interpersonal and team collaboration skills
- Familiarity with inventory management and ordering processes
- Commitment to upholding company service standards and policies
Job Duties
- Communicate with guests, employees, and departments to ensure team coordination and guest satisfaction
- Answer guest questions regarding the origin, harvest, and style of various wines
- Create, update, and maintain wine lists
- Pair and suggest wines to complement menu items
- Assist with wine tastings and develop relationships with suppliers
- Request new wines and products
- Design and implement wine promotions and incentive programs
- Monitor and replenish inventory of the wine cellar, equipment, and glassware
- Conduct vintage and BIN number checks
- Perform wine tastings with staff
- Complete opening and closing tasks including organizing supplies, cleaning, and securing areas
- Inspect storage areas for organization, cleanliness, and FIFO system use
- Complete scheduled inventory and order necessary supplies
- Monitor dining rooms for available seating, quality service, safety, and guest wellbeing
- Complete maintenance work orders
- Provide, open, and serve bottles of wine or champagne
- Secure liquors, beers, wines, refrigerators, cabinets, and storage areas
- Comply with all state and local laws regarding responsible alcohol service
- Maintain accurate spill logs
- Collaborate with management in hiring, training, scheduling, evaluating, motivating, and coaching employees
- Serve as a role model and first point of contact for the Fair Treatment/Open Door Policy process
- Adhere to all company safety policies and procedures
- Report maintenance issues, safety hazards, accidents, or injuries
- Maintain company uniform and a professional appearance
- Protect company property and confidential information
- Support colleagues and treat all coworkers with dignity and respect
- Assist the team in achieving common goals
- Meet quality assurance expectations and standards
- Perform physical tasks such as moving, lifting, pushing, or pulling objects up to 50 pounds
- Stand, sit or walk for extended periods during shifts
- Read and visually verify information in various formats
- Manipulate objects of different sizes and weights requiring fine motor skills and good hand-eye coordination
- Move in confined, narrow or elevated spaces
- Navigate inclined, uneven, or slippery surfaces and stairs
- Greet and acknowledge all guests according to company standards
- Speak clearly and professionally
- Answer telephone calls using appropriate etiquette
- Listen and respond appropriately to employee issues
- Perform other reasonable tasks as assigned by supervisors
Job Location
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