Social Bay Concierge

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Medical
Dental
Vision
401k
Free games

Job Description

Dave & Buster's is a premier entertainment and dining venue known for its unique blend of arcade games, sports bar atmosphere, and upscale dining experience. With locations across the United States and beyond, Dave & Buster's has established itself as the ultimate destination for fun, socializing, and memorable entertainment experiences. The establishment prides itself on offering guests a vibrant and dynamic environment where they can enjoy a comprehensive array of games, delicious food, and refreshing beverages all under one roof. The company culture centers around delivering high energy, guest-focused service, and creating a welcoming space that appeals to families, groups of friends, and enthusiasts of all ages.

The Social Bay Concierge role at Dave & Buster's is a key player in delivering this exceptional guest experience specifically within the lively Social Bay areas of the venue. As a Social Bay Concierge, you will be instrumental in welcoming guests to these interactive social spaces, guiding them through the diverse selection of entertainment options, and ensuring their visit is seamless and enjoyable. This position is designed for energetic and outgoing individuals who thrive in fast-paced environments and take pride in creating memorable moments for every guest.

Your responsibilities will span various aspects of guest engagement such as assisting with game selection, operating POS systems accurately, handling financial transactions, and maintaining a clean and inviting Social Bay space. Additionally, you'll play a vital role in fostering a fun and safe atmosphere by adhering to all company protocols, managing alcohol service responsibly, and proactively addressing any concerns or situations that arise. This role requires a blend of strong communication skills, attention to detail, and a passion for entertainment and hospitality.

Working as a Social Bay Concierge at Dave & Buster's offers a unique opportunity to be part of an exciting and fast-growing brand that values team collaboration, guest satisfaction, and operational excellence. If you enjoy interacting with people, have a knack for creating engaging experiences, and want to work in an environment filled with energy and excitement, this role is an excellent fit. Beyond the vibrant work environment, Dave & Buster's offers an attractive benefits package for many roles, including medical, dental, vision, 401K, free games, and more, making it a rewarding place to build your career in the entertainment and hospitality industry.

Job Requirements

  • must be at least 18 years of age
  • ability to read and write effectively in English
  • capability to operate POS systems and handle cash and credit card transactions
  • ability to communicate clearly and engage with guests in a friendly manner
  • physical ability to lift and carry up to 30 pounds
  • willingness to work days, nights, and/or weekends as needed
  • ability to stand or walk for 100% of the shift
  • capacity to move throughout the facility, frequently reach, bend, and stoop
  • willingness to operate in a noisy and fast-paced environment with potential distractions

Job Qualifications

  • a talent for engaging with guests and generating excitement about the Dave & Buster's experience
  • proficiency in operating POS systems, handling cash and credit card transactions accurately, and reconciling financials at shift end
  • ability to read and communicate effectively in English
  • must be at least 18 years of age

Job Duties

  • deliver an unparalleled guest experience by seamlessly integrating our food, drinks, and games in an environment designed for ultimate enjoyment
  • keep your immediate supervisor well-informed of any significant issues or unusual occurrences
  • proactively address concerns or propose alternative solutions when necessary
  • cultivate a warm and entertaining atmosphere for both guests and team members
  • adhere strictly to company sanitation protocols
  • manage personal cash bank, ensuring all financial transactions are precise by correctly using credit card machines, providing accurate change, and maintaining sufficient cash and coin
  • follow all alcohol awareness procedures, including preventing intoxication and handling intoxicated guests responsibly

Job Criteria

Experience

Entry Level (1-2 years)


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