Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Free games
Job Description
Dave & Buster's is a leading entertainment and dining company known for its unique combination of a restaurant, sports bar, and arcade games under one roof. Established to provide a memorable leisure experience, Dave & Buster's offers a vibrant social atmosphere where guests of all ages can indulge in delicious food, refreshing drinks, and engaging entertainment. With a focus on delivering exceptional guest service and a fun, interactive environment, the company has become a popular destination for families, friends, and colleagues looking to relax and enjoy various games and activities. Passionate about creating joyful moments, Dave & Buster's takes pride in being a community hub for entertainment and socializing.
The Social Bay Concierge role at Dave & Buster's is a pivotal position dedicated to enhancing the guest experience within the social bay areas, which are specially designed zones for immersive gaming and socializing. As a Social Bay Concierge, you will be responsible for creating a welcoming and dynamic environment that encourages guests to enjoy the extensive range of games, food, and beverages available. This role is crucial in maintaining the lively and safe atmosphere for which Dave & Buster's is known. You will be the face of the social bay, assisting guests with game selections, guiding them through operations, and ensuring they have everything needed for an unforgettable visit.
The position requires someone who thrives in a fast-paced and fun environment, with excellent communication skills and a genuine enthusiasm for customer engagement. You will work closely with your team to uphold the highest standards of service, cleanliness, and efficiency. The Social Bay Concierge will also manage financial transactions accurately and follow all company policies, including those related to alcohol service and sanitation. This job demands flexibility as shifts may include days, nights, and weekends, and involves physical activity such as standing for extended periods and lifting moderate weights.
Dave & Buster's offers an attractive benefits package that underscores its commitment to employee well-being and job satisfaction. Benefits include medical, dental, and vision insurance, a 401K retirement plan, and exclusive perks such as free games. The company also emphasizes ongoing training and support to help you grow professionally while contributing to a positive and engaging workplace culture. Joining Dave & Buster's as a Social Bay Concierge means becoming part of a team dedicated to delivering fun, forging meaningful connections with guests, and making each visit an outstanding experience worth returning to.
The Social Bay Concierge role at Dave & Buster's is a pivotal position dedicated to enhancing the guest experience within the social bay areas, which are specially designed zones for immersive gaming and socializing. As a Social Bay Concierge, you will be responsible for creating a welcoming and dynamic environment that encourages guests to enjoy the extensive range of games, food, and beverages available. This role is crucial in maintaining the lively and safe atmosphere for which Dave & Buster's is known. You will be the face of the social bay, assisting guests with game selections, guiding them through operations, and ensuring they have everything needed for an unforgettable visit.
The position requires someone who thrives in a fast-paced and fun environment, with excellent communication skills and a genuine enthusiasm for customer engagement. You will work closely with your team to uphold the highest standards of service, cleanliness, and efficiency. The Social Bay Concierge will also manage financial transactions accurately and follow all company policies, including those related to alcohol service and sanitation. This job demands flexibility as shifts may include days, nights, and weekends, and involves physical activity such as standing for extended periods and lifting moderate weights.
Dave & Buster's offers an attractive benefits package that underscores its commitment to employee well-being and job satisfaction. Benefits include medical, dental, and vision insurance, a 401K retirement plan, and exclusive perks such as free games. The company also emphasizes ongoing training and support to help you grow professionally while contributing to a positive and engaging workplace culture. Joining Dave & Buster's as a Social Bay Concierge means becoming part of a team dedicated to delivering fun, forging meaningful connections with guests, and making each visit an outstanding experience worth returning to.
Job Requirements
- Must be at least 18 years of age
- ability to read and communicate effectively in English
- proficiency in operating POS systems
- experience handling cash and credit card transactions
- ability to work days, nights, and weekends
- capability to lift and carry up to 30 pounds
- ability to stand or walk for 100 percent of the shift
- willingness to work in a fast-paced, noisy environment
- adherence to dress code and company policies
- ability to follow sanitation protocols
- capability to handle alcohol awareness procedures
- acceptance of reasonable accommodations for disabilities
Job Qualifications
- A talent for engaging with guests and generating excitement about the Dave & Buster's experience
- proficiency in operating POS systems, handling cash and credit card transactions accurately, and reconciling financials at shift end
- ability to read and communicate effectively in English
- must be at least 18 years of age
Job Duties
- Deliver an unparalleled guest experience by seamlessly integrating food, drinks, and games in an environment designed for ultimate enjoyment
- keep your immediate supervisor well-informed of any significant issues or unusual occurrences
- proactively address concerns or propose alternative solutions when necessary
- cultivate a warm and entertaining atmosphere for both guests and team members
- adhere strictly to company sanitation protocols
- manage personal cash bank, ensuring all financial transactions are precise by correctly using credit card machines, providing accurate change, and maintaining sufficient cash and coin
- follow all alcohol awareness procedures, including preventing intoxication and handling intoxicated guests responsibly
- assess guest behavior and identify situations that require management attention
- greet newly arrived guests in the social bay area promptly and courteously
- assist guests with game selections and provide instructions as needed
- maintain a comprehensive understanding of all entertainment offerings and be able to answer guest questions
- enter any social bay-related orders into the POS system efficiently and accurately
- work swiftly and effectively, adhering to efficiency principles
- assist with the setup and breakdown of social bay areas for events or peak times
- help clean and reset social bay areas as required
- support other team members as needed or dictated by business demands
- responsible for all sales processed through personal POS keys and completing designated opening and closing duties for the social bay area
- participate in all promotional activities and contests, helping to boost sales and enhance brand visibility
- ensure ongoing guest satisfaction by checking in frequently, responding to needs promptly, and maintaining a tidy environment
- maintain a clean and organized social bay station, ensuring proper setup and breakdown
- foster a positive working relationship with all team members to promote a cooperative and productive environment, contributing to high morale and efficiency
- actively listen to guest requests and communicate effectively with guests verbally and with other team members via the POS system
- adhere to dress code requirements, maintaining a neat, clean, and professional appearance at all times
- reasonble accommodations may be provided to enable individuals with disabilities to perform essential job functions
- work days, nights, and/or weekends as business necessitates
- operate in a noisy, fast-paced environment with potential distractions
- read and write notes
- lift and carry up to 30 pounds
- move throughout the facility and stand for extended periods
- walk or stand for 100 percent of the shift
- frequently reach, bend, and stoop
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
