Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
401k
Free games
Job Description
Dave & Buster's is a renowned entertainment and dining establishment that combines an exciting arcade experience with delicious food and a lively sports bar atmosphere. Founded to create the ultimate destination for fun and socializing, Dave & Buster's has become a leader in the entertainment hospitality industry by offering a unique blend of dining, arcade games, and live sports viewing that caters to a wide range of guests from families to groups of friends and corporate events. The company prides itself on delivering vibrant entertainment experiences in a dynamic setting that encourages guests to eat, drink, play games, and create memorable moments together.
As a Social Bay Concierge at Dave & Buster's, you will play a critical role in ensuring that guests have an exceptional visit within the social bay areas—designated sections where groups can gather, enjoy a combination of games and social activities, and experience top-tier customer service. This role is vital in maintaining the energetic and welcoming atmosphere that Dave & Buster's is known for. Your responsibilities will include greeting guests warmly, guiding them through the diverse gaming options, assisting with orders in the social bay, and making sure their needs are anticipated and met throughout their visit.
This position is tailored for candidates who thrive in a fast-paced, guest-focused environment and who have a passion for creating fun and memorable experiences. Social Bay Concierges act as the face of Dave & Buster's in the social bay, creating a vibrant ambiance by engaging guests, promoting the brand's entertainment offerings, and ensuring all social bay areas are clean, well-organized, and operating efficiently. This role also requires proficiency with point-of-sale (POS) systems, handling transactions accurately, and managing cash responsibly.
The employment type for this role is typically part-time or full-time, accommodating various schedules including nights, weekends, and holidays to meet business needs. The compensation package is competitive and includes an attractive benefits plan that comprises medical, dental, and vision coverage, 401K options, and unique perks like free games. Working at Dave & Buster's offers an opportunity to be part of a lively team focused on entertainment innovation and customer satisfaction.
By joining Dave & Buster's as a Social Bay Concierge, you will contribute to a fun and dynamic workplace where entertainment meets exceptional service. Whether welcoming first-time guests or regular patrons, you will ensure everyone has access to an exciting environment that blends delicious food, refreshing beverages, and engaging games. Your efforts will support the brand’s commitment to delivering high-quality experiences that keep guests coming back for more.
As a Social Bay Concierge at Dave & Buster's, you will play a critical role in ensuring that guests have an exceptional visit within the social bay areas—designated sections where groups can gather, enjoy a combination of games and social activities, and experience top-tier customer service. This role is vital in maintaining the energetic and welcoming atmosphere that Dave & Buster's is known for. Your responsibilities will include greeting guests warmly, guiding them through the diverse gaming options, assisting with orders in the social bay, and making sure their needs are anticipated and met throughout their visit.
This position is tailored for candidates who thrive in a fast-paced, guest-focused environment and who have a passion for creating fun and memorable experiences. Social Bay Concierges act as the face of Dave & Buster's in the social bay, creating a vibrant ambiance by engaging guests, promoting the brand's entertainment offerings, and ensuring all social bay areas are clean, well-organized, and operating efficiently. This role also requires proficiency with point-of-sale (POS) systems, handling transactions accurately, and managing cash responsibly.
The employment type for this role is typically part-time or full-time, accommodating various schedules including nights, weekends, and holidays to meet business needs. The compensation package is competitive and includes an attractive benefits plan that comprises medical, dental, and vision coverage, 401K options, and unique perks like free games. Working at Dave & Buster's offers an opportunity to be part of a lively team focused on entertainment innovation and customer satisfaction.
By joining Dave & Buster's as a Social Bay Concierge, you will contribute to a fun and dynamic workplace where entertainment meets exceptional service. Whether welcoming first-time guests or regular patrons, you will ensure everyone has access to an exciting environment that blends delicious food, refreshing beverages, and engaging games. Your efforts will support the brand’s commitment to delivering high-quality experiences that keep guests coming back for more.
Job Requirements
- Must be at least 18 years of age
- Ability to read and communicate effectively in English
- Proficiency in operating POS systems and handling cash and credit card transactions accurately
- Ability to lift and carry up to 30 pounds
- Capability to stand and walk for 100 percent of the shift
- Willingness to work days, nights, and/or weekends as business necessitates
- Ability to work in a noisy, fast-paced environment with potential distractions
- Ability to bend, stoop, and reach frequently
- Ability to follow dress code requirements
- Reasonable accommodations may be provided to individuals with disabilities to perform essential job functions
Job Qualifications
- A talent for engaging with guests and generating excitement about the Dave & Buster's experience
- Proficiency in operating POS systems and handling cash and credit transactions
- Effective communication skills in English
- Ability to work effectively in a fast-paced, dynamic environment
- Experience in customer service or hospitality preferred
- Strong interpersonal skills and teamwork
- Ability to follow company sanitation and alcohol service protocols
- High school diploma or equivalent
- Must be at least 18 years of age
Job Duties
- Deliver an unparalleled guest experience by seamlessly integrating food, drinks, and games in an environment designed for enjoyment
- Keep immediate supervisors informed of significant issues or unusual occurrences
- Proactively address concerns or propose alternative solutions
- Cultivate a warm and entertaining atmosphere for guests and team members
- Adhere strictly to company sanitation protocols
- Manage personal cash bank, ensuring financial transaction accuracy
- Follow all alcohol awareness procedures, preventing intoxication
- Assess guest behavior and identify situations requiring management attention
- Greet guests in social bay areas promptly and courteously
- Assist guests with game selections and instructions
- Maintain comprehensive knowledge of entertainment offerings
- Enter social bay orders into POS system efficiently
- Work swiftly, adhering to efficiency principles
- Assist with setup and breakdown of social bay areas
- Help clean and reset social bay areas as needed
- Support other team members as required
- Responsible for all sales processed through personal POS keys
- Participate in promotional activities and contests
- Ensure ongoing guest satisfaction by checking in frequently
- Maintain clean and organized social bay station
- Foster positive working relationships with team members
- Actively listen and communicate effectively with guests and team
- Adhere to dress code requirements, maintaining professional appearance
- Perform duties including working in noisy, fast-paced environments, standing for entire shifts, and lifting up to 30 pounds
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
