Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
401k
Free games
Paid Time Off
Employee Discounts
Job Description
Dave & Buster's is a well-known entertainment and dining venue that combines the excitement of arcade games, delicious food, and a vibrant sports bar into a unique and enjoyable experience. Renowned for creating memorable moments for guests of all ages, Dave & Buster's provides a dynamic atmosphere where families, friends, and colleagues can socialize, celebrate, and unwind. The company's commitment to high-quality service and a fun environment has made it a popular destination for entertainment enthusiasts.
The Social Bay Concierge at Dave & Buster's plays a crucial role in delivering an exceptional guest experience within the social bay areas, which are vibrant zones designed to offer engaging entertainment options. This position involves welcoming guests warmly, introducing them to the variety of games and activities available, and ensuring they have a seamless and enjoyable visit. The role requires an energetic and guest-focused individual who thrives in a lively setting and can effortlessly integrate the diverse offerings of food, drinks, and games.
As a Social Bay Concierge, responsibilities include managing guest interactions, operating point-of-sale systems to handle transactions accurately, and maintaining compliance with company sanitation and alcohol awareness policies. The concierge is expected to create a welcoming atmosphere that promotes guest satisfaction and team cooperation, making every visit memorable. This role also includes tasks such as setting up and breaking down social bay areas for events, supporting team members, and participating in promotional activities. Attention to detail, excellent communication skills, and the ability to manage financial transactions responsibly are key for success in this role.
Dave & Buster's offers an exciting workplace where employees enjoy the benefits of a fast-paced and fun environment, while contributing to the overall guest experience. This position requires flexibility in working hours, including days, nights, and weekends, and the physical ability to stand for long periods and handle up to 30 pounds. Candidates should be at least 18 years old and proficient in English. With a comprehensive benefits package that includes medical, dental, vision, 401K, and free games, Dave & Buster's supports the well-being and growth of its team members, making it an excellent choice for those passionate about entertainment and customer service.
The Social Bay Concierge at Dave & Buster's plays a crucial role in delivering an exceptional guest experience within the social bay areas, which are vibrant zones designed to offer engaging entertainment options. This position involves welcoming guests warmly, introducing them to the variety of games and activities available, and ensuring they have a seamless and enjoyable visit. The role requires an energetic and guest-focused individual who thrives in a lively setting and can effortlessly integrate the diverse offerings of food, drinks, and games.
As a Social Bay Concierge, responsibilities include managing guest interactions, operating point-of-sale systems to handle transactions accurately, and maintaining compliance with company sanitation and alcohol awareness policies. The concierge is expected to create a welcoming atmosphere that promotes guest satisfaction and team cooperation, making every visit memorable. This role also includes tasks such as setting up and breaking down social bay areas for events, supporting team members, and participating in promotional activities. Attention to detail, excellent communication skills, and the ability to manage financial transactions responsibly are key for success in this role.
Dave & Buster's offers an exciting workplace where employees enjoy the benefits of a fast-paced and fun environment, while contributing to the overall guest experience. This position requires flexibility in working hours, including days, nights, and weekends, and the physical ability to stand for long periods and handle up to 30 pounds. Candidates should be at least 18 years old and proficient in English. With a comprehensive benefits package that includes medical, dental, vision, 401K, and free games, Dave & Buster's supports the well-being and growth of its team members, making it an excellent choice for those passionate about entertainment and customer service.
Job Requirements
- Must be at least 18 years of age
- ability to lift and carry up to 30 pounds
- capability to stand or walk for 100% of the shift
- ability to operate credit card machines and handle cash transactions accurately
- proficiency in reading and writing notes
- ability to work in a noisy, fast-paced environment with distractions
- readiness to adhere to company dress code
- willingness to work days, nights, and weekends as business necessitates
Job Qualifications
- A talent for engaging with guests and generating excitement about the Dave & Buster's experience
- proficiency in operating POS systems
- experience handling cash and credit card transactions accurately
- ability to communicate effectively in English
- strong interpersonal and communication skills
- customer service oriented
- ability to work efficiently in a fast-paced environment
- attention to detail
- ability to follow company policies and procedures
- teamwork skills
- readiness to work flexible hours including days, nights, and weekends
Job Duties
- Deliver an unparalleled guest experience by seamlessly integrating food, drinks, and games in an entertainment-focused environment
- keep supervisors informed of significant issues or unusual occurrences
- proactively address guest concerns and propose alternative solutions
- cultivate a warm and engaging atmosphere for guests and team members
- adhere to company sanitation protocols
- manage personal cash bank and financial transactions accurately
- follow alcohol awareness procedures and responsibly handle intoxicated guests
- assess guest behavior and identify situations requiring managerial attention
- greet guests promptly and courteously
- assist guests with game selections and instructions
- maintain thorough knowledge of all entertainment offerings and answer guest questions
- efficiently enter orders into the POS system
- work swiftly and effectively according to efficiency principles
- assist with setup and breakdown of social bay areas for events or peak times
- help clean and reset social bay areas
- support team members as needed
- be responsible for sales through personal POS keys and complete opening and closing duties
- participate in promotional activities and contests to boost sales and brand visibility
- ensure ongoing guest satisfaction through frequent check-ins and prompt responses
- maintain a clean and organized social bay station
- foster positive working relationships with team members
- actively listen to guest requests and communicate effectively
- adhere to dress code requirements
- accommodate individuals with disabilities as needed
- work days, nights, and weekends as required
- operate in a noisy, fast-paced environment
- read and write notes
- lift and carry up to 30 pounds
- move throughout the facility and stand for extended periods
- frequently reach, bend, and stoop
- walk or stand for 100% of the shift
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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