Social Bay Concierge

Hurst, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical

Dental

Vision

401k

Free games

Job Description

Dave & Buster's is a premier entertainment and dining establishment that combines the excitement of arcade gaming, delicious dining options, and a vibrant sports bar atmosphere. Known for its unique blend of gaming and social experiences, Dave & Buster's appeals to a wide range of guests, from families and friends to sports enthusiasts and gamers. The company prides itself on delivering an engaging, fun, and safe environment where customers can relax, compete in games, enjoy great food and drinks, and create memorable moments. With locations across the United States, Dave & Buster's continues to set the standard for entertainment dining, providing a one-of-a-kind destination for socializing and enjoyment.

The role of Social Bay Concierge at Dave & Buster's is an exciting opportunity to be at the heart of the action in the social bay areas. This position is perfect for energetic, guest-focused individuals who thrive on creating exceptional experiences for visitors. As a Social Bay Concierge, you will be responsible for warmly welcoming guests to the social bay, assisting them with game selections, providing clear instructions, and ensuring they have all they need for a fantastic visit. Your role also involves managing point-of-sale transactions, maintaining cleanliness and organization in your area, and upholding company standards for guest safety and satisfaction.

This is a position that demands excellent communication skills, an engaging personality, and the ability to multitask in a fast-paced environment. Whether it’s helping guests navigate the latest games or keeping a lively and positive atmosphere, the Social Bay Concierge is instrumental in making each visit enjoyable and memorable. By joining the Dave & Buster's team, you become part of a dynamic and supportive work culture that values enthusiasm, teamwork, and customer service excellence. Additionally, the company offers a competitive benefits package, including medical, dental, vision coverage, a 401K plan, and the unique perk of free games, making it an appealing choice for candidates looking to build a rewarding career in the entertainment and hospitality industry.

Job Requirements

Must be at least 18 years of age
ability to read and communicate effectively in English
proficiency in operating POS systems and handling cash and credit card transactions accurately
ability to lift and carry up to 30 pounds
ability to walk or stand for 100 percent of the shift
ability to work days, nights, and/or weekends as business necessitates
ability to operate in a noisy, fast-paced environment with potential distractions

Job Qualifications

A talent for engaging with guests and generating excitement about the Dave & Buster's experience
proficiency in operating POS systems, handling cash and credit card transactions accurately, and reconciling financials at shift end
ability to read and communicate effectively in English
must be at least 18 years of age

Job Duties

Deliver an unparalleled guest experience by seamlessly integrating food, drinks, and games in an environment designed for ultimate enjoyment
keep your immediate supervisor well-informed of any significant issues or unusual occurrences
proactively address concerns or propose alternative solutions when necessary
cultivate a warm and entertaining atmosphere for both guests and team members
adhere strictly to company sanitation protocols
manage personal cash bank, ensuring all financial transactions are precise by correctly using credit card machines, providing accurate change, and maintaining sufficient cash and coin
follow all alcohol awareness procedures, including preventing intoxication and handling intoxicated guests responsibly
assess guest behavior and identify situations that require management attention
greet newly arrived guests in the social bay area promptly and courteously
assist guests with game selections and provide instructions as needed
maintain a comprehensive understanding of all entertainment offerings and be able to answer guest questions
enter any social bay-related orders into the POS system efficiently and accurately
work swiftly and effectively, adhering to efficiency principles
assist with the setup and breakdown of social bay areas for events or peak times
help clean and reset social bay areas as required
support other team members as needed or dictated by business demands
responsible for all sales processed through personal POS keys and completing designated opening and closing duties for the social bay area
participate in all promotional activities and contests, helping to boost sales and enhance brand visibility
ensure ongoing guest satisfaction by checking in frequently, responding to needs promptly, and maintaining a tidy environment
maintain a clean and organized social bay station, ensuring proper setup and breakdown
foster a positive working relationship with all team members to promote a cooperative and productive environment, contributing to high morale and efficiency
actively listen to guest requests and communicate effectively with guests verbally and with other team members via the POS system
adhere to dress code requirements, maintaining a neat, clean, and professional appearance at all times
reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions
while performing the duties of this position, the team member will regularly be required to work days, nights, and/or weekends as business necessitates
operate in a noisy, fast-paced environment with potential distractions
read and write notes
lift and carry up to 30 pounds
move throughout the facility and stand for extended periods
walk or stand for 100 percent of the shift
frequently reach, bend, and stoop