Social Bay Concierge

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Medical
Dental
Vision
401k
Free games

Job Description

Dave & Buster's is a dynamic entertainment company known for its unique combination of dining, arcade gaming, and sports bar atmosphere. As a leader in the entertainment industry, Dave & Buster's provides a fun-filled destination where guests of all ages can gather to enjoy an exciting range of games, delicious food items, and refreshing beverages. Established with a mission to create memorable experiences, Dave & Buster's stands out by offering a vibrant social environment that seamlessly blends the excitement of gaming with quality dining and live entertainment. Renowned nationwide, the company cultivates an inclusive and energetic culture that appeals to families, groups of friends, and corporate outings alike. Dedicated to innovation and superior guest service, Dave & Buster's also emphasizes opportunities for its employees to grow and thrive within the entertainment and hospitality sector.

The role of a Social Bay Concierge at Dave & Buster's is central to delivering the immersive entertainment experience that sets the company apart. This position requires the individual to be an energetic ambassador who confidently welcomes guests into the social bay areas, a bustling section where interactive games and social activities come alive. The Social Bay Concierge guides guests through game selections and other entertainment options, ensuring they have all necessary assistance to make their visit both fun and effortless. A key responsibility is managing sales transactions efficiently using the POS system while maintaining accuracy and transparency in cash handling. This role not only involves customer interaction but also requires adherence to company policies related to sanitation, alcohol awareness, and guest safety. The Social Bay Concierge plays a vital role in maintaining a lively, safe, and tidy atmosphere, essential for creating memorable moments that delight guests.

Working at Dave & Buster's means becoming part of a team that values cooperation, positive morale, and guest satisfaction. Employees in this role can expect to work in a fast-paced, noisy environment that demands multitasking and effective communication skills. Flexibility is also important as shifts can vary between days, nights, and weekends, reflecting the nature of the entertainment business. The position is suitable for individuals who thrive in dynamic environments and are passionate about providing excellent customer service. At Dave & Buster's, the Social Bay Concierge is more than a role – it is an opportunity to contribute to a premier entertainment experience that is unmatched anywhere else. This is a part-time or full-time opportunity that offers competitive compensation and a comprehensive benefits package. Join Dave & Buster's in delivering unforgettable entertainment that keeps guests coming back for more.

Job Requirements

  • must be at least 18 years of age
  • ability to read and communicate effectively in English
  • proficiency in operating POS systems and handling cash and credit card transactions
  • capability to lift and carry up to 30 pounds
  • willingness to work days, nights, and/or weekends as business necessitates
  • ability to stand and walk for 100% of the shift
  • capacity to work in a noisy, fast-paced environment with potential distractions
  • ability to reach, bend, and stoop frequently

Job Qualifications

  • a talent for engaging with guests and generating excitement about the Dave & Buster's experience
  • proficiency in operating POS systems, handling cash and credit card transactions accurately, and reconciling financials at shift end
  • ability to read and communicate effectively in English
  • must be at least 18 years of age

Job Duties

  • deliver an unparalleled guest experience by seamlessly integrating our food, drinks, and games in an environment designed for ultimate enjoyment
  • keep your immediate supervisor well-informed of any significant issues or unusual occurrences
  • proactively address concerns or propose alternative solutions when necessary
  • cultivate a warm and entertaining atmosphere for both guests and team members
  • adhere strictly to company sanitation protocols
  • manage personal cash bank, ensuring all financial transactions are precise by correctly using credit card machines, providing accurate change, and maintaining sufficient cash and coin
  • follow all alcohol awareness procedures, including preventing intoxication and handling intoxicated guests responsibly

Job Criteria

Experience

Entry Level (1-2 years)


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