Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
401k
Free games
Job Description
Dave & Buster's is a leading entertainment and dining establishment renowned for its vibrant atmosphere that combines a dynamic arcade, delicious food offerings, and a lively sports bar. Established to provide guests with a unique experience that mixes fun, food, and games, Dave & Buster's operates as a destination for individuals, families, and groups looking to enjoy social outings in a memorable setting. The company emphasizes creating an environment that fosters interaction, excitement, and enjoyment through a comprehensive mix of entertainment options coupled with top-notch service and hospitality.
As a Social Bay Concierge at Dave & Buster's, you will play a pivotal role in enhancing the guest experience within the lively social bay areas. These are designated zones where guests gather to engage in a variety of games, enjoy their food and drinks, and celebrate special occasions. This role requires a guest-centric individual who can warmly welcome visitors, guide them through numerous games and entertainment options, and ensure their needs are met throughout their visit. Your responsibilities will also include managing transactions efficiently, maintaining a clean and organized setting, and adhering to company procedures related to sanitation and alcohol service.
The Social Bay Concierge position is ideal for energetic individuals who enjoy working in a fast-paced and social environment and who are passionate about creating moments of joy and excitement for guests. You will be instrumental in bridging the gap between entertainment and customer service, ensuring that the social bay remains a hotspot for fantastic engagement and enjoyment. The role marries the responsibilities of guest interaction, game facilitation, financial transaction handling, and environmental upkeep, demanding a multitasking and enthusiastic approach to every shift.
By joining Dave & Buster's, you become part of a team committed to delivering exceptional experiences. This includes facilitating guest interactions, contributing to the upbeat atmosphere, and supporting team members to uphold a collaborative environment. The position offers an opportunity to work in a vibrant setting where every day is different, customer satisfaction is paramount, and teamwork drives success. Candidates who thrive on social engagement and are keen to work in a role combining hospitality and entertainment will find this position rewarding and enjoyable.
This role requires flexibility regarding working hours, including days, nights, and weekends, to meet the demands of a bustling entertainment venue. Physical stamina is important as the role involves standing for extended periods, lifting moderate weight, and moving throughout the facility. The company also values inclusivity and provides reasonable accommodations for individuals with disabilities to perform essential job functions. The Social Bay Concierge position at Dave & Buster's not only offers competitive compensation but also a variety of benefits, including health coverage options and employee perks such as free games and participation in promotional activities, reinforcing the company's dedication to creating a supportive work environment.
As a Social Bay Concierge at Dave & Buster's, you will play a pivotal role in enhancing the guest experience within the lively social bay areas. These are designated zones where guests gather to engage in a variety of games, enjoy their food and drinks, and celebrate special occasions. This role requires a guest-centric individual who can warmly welcome visitors, guide them through numerous games and entertainment options, and ensure their needs are met throughout their visit. Your responsibilities will also include managing transactions efficiently, maintaining a clean and organized setting, and adhering to company procedures related to sanitation and alcohol service.
The Social Bay Concierge position is ideal for energetic individuals who enjoy working in a fast-paced and social environment and who are passionate about creating moments of joy and excitement for guests. You will be instrumental in bridging the gap between entertainment and customer service, ensuring that the social bay remains a hotspot for fantastic engagement and enjoyment. The role marries the responsibilities of guest interaction, game facilitation, financial transaction handling, and environmental upkeep, demanding a multitasking and enthusiastic approach to every shift.
By joining Dave & Buster's, you become part of a team committed to delivering exceptional experiences. This includes facilitating guest interactions, contributing to the upbeat atmosphere, and supporting team members to uphold a collaborative environment. The position offers an opportunity to work in a vibrant setting where every day is different, customer satisfaction is paramount, and teamwork drives success. Candidates who thrive on social engagement and are keen to work in a role combining hospitality and entertainment will find this position rewarding and enjoyable.
This role requires flexibility regarding working hours, including days, nights, and weekends, to meet the demands of a bustling entertainment venue. Physical stamina is important as the role involves standing for extended periods, lifting moderate weight, and moving throughout the facility. The company also values inclusivity and provides reasonable accommodations for individuals with disabilities to perform essential job functions. The Social Bay Concierge position at Dave & Buster's not only offers competitive compensation but also a variety of benefits, including health coverage options and employee perks such as free games and participation in promotional activities, reinforcing the company's dedication to creating a supportive work environment.
Job Requirements
- Must be at least 18 years of age
- ability to read and communicate effectively in English
- experience operating POS systems and handling financial transactions
- ability to stand and walk for 100% of the shift
- capability to lift and carry up to 30 pounds
- willingness to work days, nights, and weekends
- ability to work in a noisy, fast-paced environment with potential distractions
Job Qualifications
- A talent for engaging with guests and generating excitement about the Dave & Buster's experience
- proficiency in operating POS systems, handling cash and credit card transactions accurately, and reconciling financials at shift end
- ability to read and communicate effectively in English
- must be at least 18 years of age
Job Duties
- Deliver an unparalleled guest experience by seamlessly integrating our food, drinks, and games in an environment designed for ultimate enjoyment
- keep your immediate supervisor well-informed of any significant issues or unusual occurrences
- proactively address concerns or propose alternative solutions when necessary
- cultivate a warm and entertaining atmosphere for both guests and team members
- adhere strictly to company sanitation protocols
- manage personal cash bank, ensuring all financial transactions are precise by correctly using credit card machines, providing accurate change, and maintaining sufficient cash and coin
- follow all alcohol awareness procedures, including preventing intoxication and handling intoxicated guests responsibly
- assess guest behavior and identify situations that require management attention
- greet newly arrived guests in the social bay area promptly and courteously
- assist guests with game selections and provide instructions as needed
- maintain a comprehensive understanding of all entertainment offerings and be able to answer guest questions
- enter any social bay-related orders into the POS system efficiently and accurately
- work swiftly and effectively, adhering to efficiency principles
- assist with the setup and breakdown of social bay areas for events or peak times
- help clean and reset social bay areas as required
- support other team members as needed or dictated by business demands
- responsible for all sales processed through personal POS keys and completing designated opening and closing duties for the social bay area
- participate in all promotional activities and contests, helping to boost sales and enhance brand visibility
- ensure ongoing guest satisfaction by checking in frequently, responding to needs promptly, and maintaining a tidy environment
- maintain a clean and organized social bay station, ensuring proper setup and breakdown
- foster a positive working relationship with all team members to promote a cooperative and productive environment, contributing to high morale and efficiency
- actively listen to guest requests and communicate effectively with guests verbally and with other team members via the POS system
- adhere to dress code requirements, maintaining a neat, clean, and professional appearance at all times
- reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions
- while performing the duties of this position, the team member will regularly be required to work days, nights, and/or weekends as business necessitates
- operate in a noisy, fast-paced environment with potential distractions
- read and write notes
- lift and carry up to 30 pounds
- move throughout the facility and stand for extended periods
- walk or stand for 100% of the shift
- frequently reach, bend, and stoop
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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