Social Bay Concierge

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $14.00 - $16.00
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Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401(k)
Free games
flexible schedules
Paid Time Off

Job Description

Dave & Buster's is a dynamic and entertaining dining and gaming establishment known for combining a lively restaurant environment with interactive amusement options. Founded with a vision to create a unique social experience, Dave & Buster's offers a wide variety of games, including arcade, video, and virtual reality attractions, alongside a full-service restaurant and bar. The establishment prides itself on a vibrant atmosphere designed to deliver fun and excitement to diverse groups of guests, including families, friends, and corporate events. With locations all over the United States, Dave & Buster's has become a premier destination for entertainment and social gatherings. The company places a strong emphasis on creating memorable experiences through engaging customer service and a commitment to excellence in both food and entertainment offerings.

The role of Social Bay Concierge at Dave & Buster's is integral to enhancing guest experiences in a fast-paced, game-focused environment. This position involves guiding groups of guests through a variety of games available in the Social Bays, a unique feature within the venue designed for group interaction and friendly competition. As a Social Bay Concierge, the individual serves as the face of fun, providing knowledgeable advice on game selection tailored to the group’s preferences and ensuring guests enjoy an innovative and entertaining experience. The concierge not only assists with game play but also supports guests with food and beverage services by collaborating with the service team. Employees in this position will engage in a range of tasks including welcoming guests, maintaining gaming areas, and adhering to company policies regarding safety and alcohol service.

This role is well-suited for those who enjoy a social, energetic work environment and have a passion for guest service and entertainment. The position offers flexible scheduling options that can accommodate other commitments such as school or additional jobs, making it ideal for students and part-time workers. Dave & Buster's also provides an attractive benefits package that includes medical, dental, vision insurance options, a 401(k) plan, and unique perks such as free games, enhancing the employee experience beyond the conventional workspace.

The compensation for the Social Bay Concierge position ranges from $14 to $16 per hour, aligning with competitive market standards for part-time entertainment and hospitality roles. As part of an inclusive and diverse workplace, Dave & Buster's commits to equal opportunity employment and adheres to all applicable federal, state, and local nondiscrimination laws. The company fosters a positive, supportive environment encouraging teamwork and high morale among staff members. This role requires candidates to be at least 18 years of age with effective communication skills in English and the ability to uphold a professional appearance in accordance with dress code standards. Physical demands include standing for extended periods, lifting up to 30 pounds, and working in a noise-rich, fast-paced setting.

Joining Dave & Buster's as a Social Bay Concierge means becoming part of a team dedicated to creating joyous, interactive, and unforgettable moments for guests. Employees in this position are vital ambassadors of the brand’s fun and entertaining culture. They play a key role in ensuring that guests not only enjoy their time at Dave & Buster's but also leave with lasting smiles and the desire to return. The opportunity to work in such an energetic environment while benefiting from flexible hours and solid employment benefits makes this an excellent career choice for individuals passionate about guest engagement and entertainment.

Job Requirements

  • must be at least 18 years of age
  • must be able to read and communicate effectively in English
  • ability to work days, nights and/or weekends as required
  • ability to work in noisy, fast paced environment with distracting conditions
  • ability to lift and carry up to 30 pounds
  • ability to move about facility and stand for long periods of time
  • ability to walk or stand 100% of shift
  • ability to reach, bend and stoop frequently

Job Qualifications

  • high school diploma or equivalent preferred
  • previous experience in hospitality, entertainment, or customer service roles is a plus
  • excellent communication and interpersonal skills
  • ability to work in a fast-paced and noisy environment
  • strong problem-solving abilities
  • friendly and energetic personality
  • basic technical proficiency to assist with game systems
  • ability to multitask and work collaboratively within a team
  • understanding of alcohol awareness and responsible service
  • ability to stand and walk for extended periods
  • ability to lift and carry up to 30 pounds

Job Duties

  • deliver an unparalleled guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun
  • keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance
  • welcome and engage all guests by providing exceptional service that creates unforgettable experiences
  • create an environment of high engagement and fun for guests
  • guide groups of guests through collaborative activities and games
  • be the knowledge master of the game types and provide tips and tricks to the guests to have the best experience
  • support guests with any service and basic technical questions
  • alert the amusement team when something beyond basic technical assistance is required
  • partner with the service team to ensure our guests receive prompt and attentive beverage and food service
  • complete any required side work to support the set-up and break down of the social bays
  • reset and clean bays to approved standards after use to prepare for next guests
  • adhere to company's sanitation procedures
  • follow alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
  • assess guest demeanor and identify when behavior should be called to the attention of a manager
  • assist other team members as needed or as business dictates
  • maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate and help keep high morale, productivity and efficiency/effectiveness
  • effectively communicate with guests in order to generate enthusiasm about the D&B experience
  • read and communicate in English
  • be dressed in proper dress code requirements, looking neat, clean and professional at all times
  • be at least 18 years of age

Job Criteria

Experience

Entry Level (1-2 years)


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