Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
401k
Free games
Job Description
Dave & Buster's is a renowned entertainment and dining establishment that uniquely combines a vibrant arcade, sports bar, and a high-quality restaurant experience. Known for its lively atmosphere, variety of engaging games, and delicious food and drink offerings, Dave & Buster's has become a premier destination for guests seeking memorable entertainment. The company prides itself on creating an enjoyable and dynamic setting where guests of all ages can unwind, celebrate, and connect through shared experiences. With numerous locations nationwide, Dave & Buster's blends modern gaming technology with classic American hospitality, making it a leader in the entertainment dining sector. It emphasizes guest satisfaction, innovative entertainment options, and a culture of fun and safety for all visitors and team members alike.
The Social Bay Concierge role at Dave & Buster's is essential in crafting exceptional experiences within the social bay areas, which are specialized spaces designed to offer guests exclusive access to a curated mix of games and social activities. As a Social Bay Concierge, you are the heart of the guest experience, warmly welcoming visitors and guiding them through various game options and entertainment offerings. This role requires an enthusiastic and guest-centered individual capable of maintaining a positive and energetic atmosphere that enhances the overall enjoyment of each visit. You will be responsible for managing orders related to the social bays using the POS system, ensuring accurate transaction handling including cash and credit card processing, and following strict sanitation and alcohol awareness protocols.
In addition to these duties, you will assist with setting up and breaking down the social bay areas during peak times or special events and ensure these areas are kept clean, organized, and inviting throughout your shift. Teamwork and communication are critical, as you will collaborate with other staff members to maintain a coherent and productive environment, contributing directly to high morale and operational efficiency. The position demands the physical ability to be on your feet and active for the entire shift, working in a fast-paced, sometimes noisy environment, and handling up to 30 pounds of weight while navigating the venue.
This role demands a strong guest service orientation, as frequent guest interactions, problem-solving, and proactive service are vital to success. The Social Bay Concierge will actively participate in promotional activities and contests that help boost sales and create buzz around the brand. A neat, professional appearance is essential, along with the ability to communicate effectively both verbally and via the POS system to meet and exceed guest expectations. By joining Dave & Buster's as a Social Bay Concierge, you have the opportunity to be part of a fun-loving, energetic team dedicated to delivering top-tier entertainment and guest experiences, offering room for growth and career development in a vibrant and reputable entertainment company.
The Social Bay Concierge role at Dave & Buster's is essential in crafting exceptional experiences within the social bay areas, which are specialized spaces designed to offer guests exclusive access to a curated mix of games and social activities. As a Social Bay Concierge, you are the heart of the guest experience, warmly welcoming visitors and guiding them through various game options and entertainment offerings. This role requires an enthusiastic and guest-centered individual capable of maintaining a positive and energetic atmosphere that enhances the overall enjoyment of each visit. You will be responsible for managing orders related to the social bays using the POS system, ensuring accurate transaction handling including cash and credit card processing, and following strict sanitation and alcohol awareness protocols.
In addition to these duties, you will assist with setting up and breaking down the social bay areas during peak times or special events and ensure these areas are kept clean, organized, and inviting throughout your shift. Teamwork and communication are critical, as you will collaborate with other staff members to maintain a coherent and productive environment, contributing directly to high morale and operational efficiency. The position demands the physical ability to be on your feet and active for the entire shift, working in a fast-paced, sometimes noisy environment, and handling up to 30 pounds of weight while navigating the venue.
This role demands a strong guest service orientation, as frequent guest interactions, problem-solving, and proactive service are vital to success. The Social Bay Concierge will actively participate in promotional activities and contests that help boost sales and create buzz around the brand. A neat, professional appearance is essential, along with the ability to communicate effectively both verbally and via the POS system to meet and exceed guest expectations. By joining Dave & Buster's as a Social Bay Concierge, you have the opportunity to be part of a fun-loving, energetic team dedicated to delivering top-tier entertainment and guest experiences, offering room for growth and career development in a vibrant and reputable entertainment company.
Job Requirements
- must be at least 18 years of age
- ability to read and communicate effectively in english
- proficiency in operating POS systems
- experience handling cash and credit card transactions accurately
- ability to reconcile financials at shift end
- ability to work days, nights, and weekends
- ability to work in a fast-paced, noisy environment
- ability to lift and carry up to 30 pounds
- ability to stand or walk for 100% of the shift
- willingness to adhere to dress code and sanitation protocols
- ability to follow alcohol awareness procedures
- ability to accommodate reasonable adjustments for disabilities
Job Qualifications
- a talent for engaging with guests and generating excitement about the dave & buster's experience
- proficiency in operating POS systems and handling cash and credit card transactions accurately
- ability to read and communicate effectively in english
- must be at least 18 years of age
- prior experience in guest service or hospitality is preferred but not required
- strong communication and interpersonal skills
- ability to multitask and work efficiently in a dynamic environment
- knowledge of alcohol awareness and sanitation standards is beneficial
Job Duties
- deliver an unparalleled guest experience by integrating food, drinks, and games seamlessly in an entertaining environment
- keep immediate supervisor informed of significant issues or unusual occurrences
- proactively address concerns or suggest alternative solutions
- cultivate a warm and entertaining atmosphere for guests and team members
- adhere strictly to company sanitation protocols
- manage personal cash bank, ensuring accuracy in financial transactions
- follow all alcohol awareness procedures, including handling intoxicated guests responsibly
- assess guest behavior and identify situations requiring management attention
- greet guests promptly and courteously in social bay areas
- assist guests with game selections and provide instructions
- maintain comprehensive knowledge of entertainment offerings
- enter social bay-related orders accurately into the POS system
- work swiftly and efficiently adhering to efficiency principles
- assist with setup and breakdown of social bay areas for events and peak times
- clean and reset social bay areas as required
- support other team members as needed
- complete sales processed through personal POS keys and perform designated opening and closing duties
- participate in promotional activities and contests
- ensure ongoing guest satisfaction by responding promptly to needs and maintaining tidy environment
- maintain a clean and organized social bay station
- foster positive working relationships to promote morale and efficiency
- actively listen and communicate effectively with guests and team members
- adhere to dress code requirements
- accommodate reasonable adjustments for disabilities
- work in fast-paced, noisy environments
- lift and carry up to 30 pounds
- stand and walk for entire shift
- reach, bend, and stoop frequently
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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