Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
401k
Free games
Job Description
Dave & Buster's is a premier entertainment and dining destination that combines the excitement of arcade games, the enjoyment of delicious food, and the vibrant atmosphere of a sports bar. Established with the vision of creating memorable experiences for guests of all ages, Dave & Buster's offers a unique blend of fun and social interaction that attracts individuals, families, and groups looking for a lively and engaging environment. From casual gaming to watching live sports, the venue is designed to be a hub for entertainment enthusiasts who appreciate quality food and drinks alongside thrilling activities.
As a Social Bay Concierge at Dave & Buster's, you will play a crucial role in enhancing the guest experience within their dynamic social bay areas. This role is perfect for someone who is energetic, outgoing, and passionate about customer service. The Social Bay Concierge serves as the welcoming face to guests, guiding them through the diverse range of games and activities available while ensuring they have all they need for an enjoyable visit. Responsibilities include greeting guests warmly, providing instructions for games, managing financial transactions accurately, and maintaining a clean and organized space.
This position requires a strong ability to engage guests, create a vibrant and friendly atmosphere, and uphold company standards for sanitation and alcohol awareness. Social Bay Concierges are also involved in event setups, assisting with promotional activities, and supporting their team to meet business demands. The role demands standing and moving throughout the shift, working in a fast-paced and sometimes noisy environment, and handling physical tasks such as lifting and carrying. Dave & Buster's offers a rewarding workplace for individuals who thrive on interaction, teamwork, and delivering exceptional service in a fun setting.
Employment at Dave & Buster's is typically part-time or full-time, with shifts including days, nights, weekends, and holidays as needed to accommodate business demands. While the salary varies depending on location and experience, the position often includes opportunities for growth, skill development, and employee incentives. Working here means becoming part of a team that values enthusiasm, creativity, and dedication toward crafting unforgettable guest experiences.
As a Social Bay Concierge at Dave & Buster's, you will play a crucial role in enhancing the guest experience within their dynamic social bay areas. This role is perfect for someone who is energetic, outgoing, and passionate about customer service. The Social Bay Concierge serves as the welcoming face to guests, guiding them through the diverse range of games and activities available while ensuring they have all they need for an enjoyable visit. Responsibilities include greeting guests warmly, providing instructions for games, managing financial transactions accurately, and maintaining a clean and organized space.
This position requires a strong ability to engage guests, create a vibrant and friendly atmosphere, and uphold company standards for sanitation and alcohol awareness. Social Bay Concierges are also involved in event setups, assisting with promotional activities, and supporting their team to meet business demands. The role demands standing and moving throughout the shift, working in a fast-paced and sometimes noisy environment, and handling physical tasks such as lifting and carrying. Dave & Buster's offers a rewarding workplace for individuals who thrive on interaction, teamwork, and delivering exceptional service in a fun setting.
Employment at Dave & Buster's is typically part-time or full-time, with shifts including days, nights, weekends, and holidays as needed to accommodate business demands. While the salary varies depending on location and experience, the position often includes opportunities for growth, skill development, and employee incentives. Working here means becoming part of a team that values enthusiasm, creativity, and dedication toward crafting unforgettable guest experiences.
Job Requirements
- Be at least 18 years of age
- have the ability to read and communicate in English effectively
- demonstrate experience or aptitude in customer service
- possess cash handling and POS system operation skills
- be able to work flexible hours including days, nights, weekends, and holidays
- have the physical capability to stand for extended periods and lift up to 30 pounds
- maintain a neat, clean, and professional appearance
- follow company sanitation and alcohol awareness procedures
- work effectively in a fast-paced, noisy environment
Job Qualifications
- Talent for engaging with guests and generating excitement about the Dave & Buster's experience
- proficiency in operating POS systems and handling cash and credit transactions
- ability to read and communicate effectively in English
- must be at least 18 years of age
Job Duties
- Deliver an unparalleled guest experience by seamlessly integrating food, drinks, and games
- keep immediate supervisor informed of significant issues or unusual occurrences
- proactively address concerns or propose alternative solutions
- cultivate a warm and entertaining atmosphere for guests and team members
- adhere strictly to company sanitation protocols
- manage personal cash bank with precise financial transactions
- follow all alcohol awareness procedures, including preventing intoxication
- assess guest behavior and report situations requiring management attention
- greet guests promptly and courteously
- assist guests with game selections and instructions
- maintain comprehensive knowledge of entertainment offerings
- enter social bay-related orders into POS system efficiently
- work swiftly and effectively adhering to efficiency principles
- assist with setup and breakdown of social bay areas
- help clean and reset areas as required
- support other team members as needed
- responsible for all sales processed through personal POS keys
- participate in promotional activities and contests
- ensure ongoing guest satisfaction by frequent check-ins
- maintain a clean and organized social bay station
- foster positive working relationships with team members
- actively listen to and communicate with guests and team
- adhere to dress code requirements
- accommodate individuals with disabilities
- work days, nights, and/or weekends as needed
- operate in a noisy, fast-paced environment
- read and write notes
- lift and carry up to 30 pounds
- move and stand for extended periods
- frequently reach, bend, and stoop
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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