Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
401k
Free games
Job Description
Dave & Buster's is a premier entertainment destination known for blending the excitement of arcade games, delicious dining options, and a vibrant sports bar atmosphere. With a commitment to delivering an unparalleled experience, Dave & Buster's has earned a reputation as a go-to place for fun and social engagement across various age groups and interests. Established in numerous locations, the brand offers guests a dynamic environment where they can relax, celebrate special occasions, and enjoy the latest entertainment technology all under one roof.
As a Social Bay Concierge at Dave & Buster's, you will play a crucial role in enhancing the guest experience within designated social bay areas. These lively sections of the venue are designed to offer a combination of interactive games, social activities, and a welcoming atmosphere. Your primary focus will be to greet guests warmly, assist them in navigating the wide range of engaging games and activities available, and ensure their time spent in the social bay is enjoyable and memorable. This role requires an energetic, outgoing individual who excels in customer service and enjoys working in a fast-paced, entertainment-focused environment.
The position as a Social Bay Concierge is both social and service-oriented, involving interaction with guests of diverse backgrounds while managing financial transactions responsibly. You will be responsible for operating POS systems efficiently, handling cash and credit transactions accurately, and reconciling your cash bank at the end of your shifts. Attentiveness to guests' needs, proactive problem solving, and a readiness to collaborate with team members contribute significantly to creating a seamless, fun experience.
Moreover, this role entails adhering to strict company policies including sanitation protocols and alcohol awareness procedures, ensuring safety and compliance throughout all interactions. Participation in promotional activities and events is also part of the job, helping to elevate guest engagement and support business goals. The position requires availability to work varied shifts including days, nights, and weekends to meet business demands. Physical endurance is important, as the role involves standing for entire shifts, moving throughout the facility, and occasional lifting of up to 30 pounds.
This role offers an attractive benefits package including medical, dental, vision care, and 401K plans along with free games and a fun work environment. Being part of the Dave & Buster's team means contributing to a brand that values entertainment, exceptional service, and creating lasting memories for every guest. If you are motivated by guest interaction, enjoy a lively atmosphere, and want to be part of a dynamic team, the Social Bay Concierge position provides an ideal opportunity to grow your customer service career within the entertainment and hospitality industry.
As a Social Bay Concierge at Dave & Buster's, you will play a crucial role in enhancing the guest experience within designated social bay areas. These lively sections of the venue are designed to offer a combination of interactive games, social activities, and a welcoming atmosphere. Your primary focus will be to greet guests warmly, assist them in navigating the wide range of engaging games and activities available, and ensure their time spent in the social bay is enjoyable and memorable. This role requires an energetic, outgoing individual who excels in customer service and enjoys working in a fast-paced, entertainment-focused environment.
The position as a Social Bay Concierge is both social and service-oriented, involving interaction with guests of diverse backgrounds while managing financial transactions responsibly. You will be responsible for operating POS systems efficiently, handling cash and credit transactions accurately, and reconciling your cash bank at the end of your shifts. Attentiveness to guests' needs, proactive problem solving, and a readiness to collaborate with team members contribute significantly to creating a seamless, fun experience.
Moreover, this role entails adhering to strict company policies including sanitation protocols and alcohol awareness procedures, ensuring safety and compliance throughout all interactions. Participation in promotional activities and events is also part of the job, helping to elevate guest engagement and support business goals. The position requires availability to work varied shifts including days, nights, and weekends to meet business demands. Physical endurance is important, as the role involves standing for entire shifts, moving throughout the facility, and occasional lifting of up to 30 pounds.
This role offers an attractive benefits package including medical, dental, vision care, and 401K plans along with free games and a fun work environment. Being part of the Dave & Buster's team means contributing to a brand that values entertainment, exceptional service, and creating lasting memories for every guest. If you are motivated by guest interaction, enjoy a lively atmosphere, and want to be part of a dynamic team, the Social Bay Concierge position provides an ideal opportunity to grow your customer service career within the entertainment and hospitality industry.
Job Requirements
- Must be at least 18 years of age
- Ability to read and communicate effectively in English
- Proficiency in POS system operations and cash handling
- Ability to work days, nights, and weekends as required
- Ability to stand or walk for 100 percent of the shift
- Capability to lift and carry up to 30 pounds
- Willingness to adhere to company sanitation and alcohol awareness policies
Job Qualifications
- Ability to engage guests and generate excitement about the Dave & Buster's experience
- Proficiency in operating POS systems and cash handling
- Effective English communication skills
- Must be at least 18 years old
- Previous customer service experience preferred
- Comfortable working in a fast-paced, social environment
- Basic knowledge of entertainment games and hospitality best practices
- Team player with excellent interpersonal skills
- Ability to manage multiple tasks efficiently
- Attention to detail and problem-solving skills
Job Duties
- Deliver an unparalleled guest experience by seamlessly integrating food, drinks, and games in a fun environment
- Keep your immediate supervisor informed of significant issues or unusual occurrences
- Proactively address concerns or propose alternative solutions
- Cultivate a warm and entertaining atmosphere for guests and team members
- Adhere strictly to company sanitation protocols
- Manage personal cash bank, ensuring all financial transactions are precise
- Follow all alcohol awareness procedures including preventing intoxication
- Assess guest behavior and identify situations that require management attention
- Greet guests in the social bay area promptly and courteously
- Assist guests with game selections and provide instructions
- Maintain knowledge of all entertainment offerings to answer guest questions
- Enter social bay-related orders into the POS system efficiently
- Work swiftly and effectively adhering to efficiency principles
- Assist with setup and breakdown of social bay areas for events or peak times
- Help clean and reset social bay areas as required
- Support team members as needed
- Responsible for sales processed through personal POS keys and opening/closing duties
- Participate in promotional activities and contests
- Ensure ongoing guest satisfaction by checking in frequently and maintaining tidiness
- Maintain a clean and organized social bay station
- Foster positive working relationships with team members
- Actively listen and communicate effectively with guests and team
- Adhere to dress code requirements and maintain professional appearance
- Perform duties that may include working in noisy, fast-paced environments
- Stand, walk, lift up to 30 pounds, and perform physical activities as required during shifts
Job Criteria
Experience
No experience required
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
