Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
401k
Free games
Job Description
Dave & Buster's is a renowned entertainment venue that offers an exciting mix of dining, arcade games, and a sports bar atmosphere, making it a premier destination for fun and social interaction. Known for its vibrant environment and engaging activities, Dave & Buster's caters to people seeking memorable experiences, whether they are celebrating special occasions, hanging out with friends, or enjoying a night out with family. With locations across the United States, Dave & Buster's continues to grow its reputation as a leader in the entertainment and hospitality industry by delivering exceptional service, an extensive menu of food and drinks, and an ever-evolving selection of games and activities.
As a Social Bay Concierge at Dave & Buster's, you will play a pivotal role in creating unforgettable entertainment experiences within the lively social bay areas of the venue. This position requires a welcoming and outgoing individual who thrives in a dynamic and fast-paced setting. Your primary responsibility will be to engage guests from the moment they arrive, guiding them through the various game selections and social activities available to ensure they maximize their visit. You will act as the face of the social bay area, providing friendly assistance, answering guest inquiries, and managing the seamless integration of food, drinks, and entertainment.
This role demands excellent interpersonal skills and the ability to operate point-of-sale (POS) systems efficiently, handling transactions such as cash and credit card payments accurately. Additionally, the Social Bay Concierge must uphold Dave & Buster's high standards for guest safety and satisfaction by monitoring guest behavior and employing responsible alcohol service practices. Regular communication with supervisors and team collaboration is essential to maintaining a positive atmosphere and quick resolution of any issues that arise.
The Social Bay Concierge must be reliable and adaptable, ready to work flexible hours including days, nights, and weekends as the business requires. Physical demands include standing for extended periods, walking continuously during shifts, lifting up to 30 pounds, and navigating a lively and sometimes noisy environment. These requirements ensure that you are prepared to keep the social bay area well-organized, clean, and ready for guests at all times.
Along with an engaging work environment, Dave & Buster's offers a competitive benefits package including medical, dental, vision coverage, 401K plans, and free games as part of employee perks. The company is committed to fostering a cooperative and productive workplace where team members can grow professionally while contributing to a fun and memorable guest experience.
Join Dave & Buster's as a Social Bay Concierge and bring your energy, enthusiasm, and dedication to making every guest's visit an extraordinary event. If you thrive on fast-paced interaction, excellent customer service, and being part of a team dedicated to entertainment excellence, this is the perfect role for you.
As a Social Bay Concierge at Dave & Buster's, you will play a pivotal role in creating unforgettable entertainment experiences within the lively social bay areas of the venue. This position requires a welcoming and outgoing individual who thrives in a dynamic and fast-paced setting. Your primary responsibility will be to engage guests from the moment they arrive, guiding them through the various game selections and social activities available to ensure they maximize their visit. You will act as the face of the social bay area, providing friendly assistance, answering guest inquiries, and managing the seamless integration of food, drinks, and entertainment.
This role demands excellent interpersonal skills and the ability to operate point-of-sale (POS) systems efficiently, handling transactions such as cash and credit card payments accurately. Additionally, the Social Bay Concierge must uphold Dave & Buster's high standards for guest safety and satisfaction by monitoring guest behavior and employing responsible alcohol service practices. Regular communication with supervisors and team collaboration is essential to maintaining a positive atmosphere and quick resolution of any issues that arise.
The Social Bay Concierge must be reliable and adaptable, ready to work flexible hours including days, nights, and weekends as the business requires. Physical demands include standing for extended periods, walking continuously during shifts, lifting up to 30 pounds, and navigating a lively and sometimes noisy environment. These requirements ensure that you are prepared to keep the social bay area well-organized, clean, and ready for guests at all times.
Along with an engaging work environment, Dave & Buster's offers a competitive benefits package including medical, dental, vision coverage, 401K plans, and free games as part of employee perks. The company is committed to fostering a cooperative and productive workplace where team members can grow professionally while contributing to a fun and memorable guest experience.
Join Dave & Buster's as a Social Bay Concierge and bring your energy, enthusiasm, and dedication to making every guest's visit an extraordinary event. If you thrive on fast-paced interaction, excellent customer service, and being part of a team dedicated to entertainment excellence, this is the perfect role for you.
Job Requirements
- Must be at least 18 years of age
- Ability to read and communicate effectively in English
- Proficiency in operating POS systems
- Experience handling cash and credit card transactions accurately
- Ability to work days, nights, and weekends
- Capability to stand or walk for the entire shift
- Ability to lift and carry up to 30 pounds
- Comfortable working in a noisy and fast-paced environment
Job Qualifications
- A talent for engaging with guests and generating excitement about the Dave & Buster's experience
- Proficiency in operating POS systems and handling cash and credit card transactions accurately
- Ability to read and communicate effectively in English
- Must be at least 18 years of age
Job Duties
- Deliver an unparalleled guest experience by seamlessly integrating food, drinks, and games in an environment designed for ultimate enjoyment
- Keep immediate supervisor well-informed of significant issues or unusual occurrences
- Proactively address concerns or propose alternative solutions
- Cultivate a warm and entertaining atmosphere for guests and team members
- Adhere strictly to company sanitation protocols
- Manage personal cash bank ensuring all financial transactions are precise
- Follow all alcohol awareness procedures including responsible handling of intoxicated guests
- Assess guest behavior and identify situations requiring management attention
- Greet newly arrived guests promptly and courteously
- Assist guests with game selections and provide instructions
- Maintain comprehensive understanding of all entertainment offerings
- Enter social bay-related orders into POS system efficiently
- Work swiftly and effectively adhering to efficiency principles
- Assist with setup and breakdown of social bay areas for events or peak times
- Help clean and reset social bay areas
- Support other team members as needed
- Responsible for all sales processed through personal POS keys and completing opening and closing duties
- Participate in promotional activities and contests
- Ensure ongoing guest satisfaction by frequent check-ins and prompt responses
- Maintain a clean and organized social bay station
- Foster positive working relationships with team members
- Actively listen to guest requests and communicate effectively verbally and via POS system
- Adhere to dress code requirements
- Perform reasonable accommodations as needed for disabilities
- Work days, nights, and/or weekends as business necessitates
- Operate in noisy, fast-paced environment with potential distractions
- Read and write notes
- Lift and carry up to 30 pounds
- Move throughout the facility and stand for extended periods
- Walk or stand 100% of the shift
- Frequently reach, bend, and stoop
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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