Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.42 - $22.80
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Savings Plans
Employee assistance program
Paid Time Off
Tuition Reimbursement
Job Description
Sunrise Senior Living is a renowned community-focused establishment dedicated to enhancing the quality of life for seniors through compassionate care and supportive services. Recognized multiple times as a Great Place to Work, Sunrise Senior Living stands out as a leader in the senior living industry, combining a commitment to superior care with a welcoming, respectful environment for residents and staff alike. This skilled nursing setting is specialized in delivering professional, personalized support to ensure residents live longer, healthier, and happier lives. The community named Bedford Court is currently seeking a Clerk / Skilled Nursing Concierge to play a pivotal role within the Skilled Nursing Center. This position is ideal for individuals passionate about making a difference in the lives of seniors by providing both administrative and interpersonal support in a healthcare environment.
As the Clerk / Skilled Nursing Concierge, you will serve as the initial point of contact and first impression for visitors, families, physicians, and team members within the Skilled Nursing Center. Your role involves not only clerical duties, such as maintaining and filing accurate medical records in adherence to federal, state, and local regulations, but also engaging in meaningful interactions that promote the mission of Sunrise Senior Living — championing quality of life for all seniors. Your responsibilities will include overseeing the Skilled Nursing Center entry area, handling telephone communications with professionalism, and assisting guests and residents with information and requests. Maintaining compliance with medical records standards and managing documentation are critical aspects of the role, requiring strong organizational skills.
In addition to direct clerical functions, the Clerk / Skilled Nursing Concierge contributes significantly to risk management and safety by ensuring adherence to safety protocols and supporting a secure environment for all. You will also participate in various community engagement programs, continuing training, and team meetings designed to foster a collaborative work atmosphere. This position calls for a friendly, service-oriented attitude, attention to detail, and the ability to manage multiple priorities efficiently.
Candidates must have a high school diploma or GED, customer service experience, preferably in a skilled nursing or long-term care environment, and competency with medical records systems. Proficiency in Microsoft Office applications and the willingness to learn Sunrise-specific systems are essential for success. Joining Sunrise Senior Living offers more than just a job; it is an opportunity to build meaningful relationships, grow professionally through tuition reimbursement and continuous development, and enjoy comprehensive benefits such as medical, dental, vision, and retirement savings plans. We prioritize the well-being of our team members and residents, with safety protocols and pre-employment screenings ensuring a healthy environment.
If you are motivated to contribute to a caring team dedicated to improving residents’ quality of life through compassion and excellence, the Clerk / Skilled Nursing Concierge position at Sunrise Senior Living Bedford Court presents a rewarding career path. Apply today and discover why Sunrise Senior Living continues to earn accolades as a top workplace and how your unique skills can shine here.
As the Clerk / Skilled Nursing Concierge, you will serve as the initial point of contact and first impression for visitors, families, physicians, and team members within the Skilled Nursing Center. Your role involves not only clerical duties, such as maintaining and filing accurate medical records in adherence to federal, state, and local regulations, but also engaging in meaningful interactions that promote the mission of Sunrise Senior Living — championing quality of life for all seniors. Your responsibilities will include overseeing the Skilled Nursing Center entry area, handling telephone communications with professionalism, and assisting guests and residents with information and requests. Maintaining compliance with medical records standards and managing documentation are critical aspects of the role, requiring strong organizational skills.
In addition to direct clerical functions, the Clerk / Skilled Nursing Concierge contributes significantly to risk management and safety by ensuring adherence to safety protocols and supporting a secure environment for all. You will also participate in various community engagement programs, continuing training, and team meetings designed to foster a collaborative work atmosphere. This position calls for a friendly, service-oriented attitude, attention to detail, and the ability to manage multiple priorities efficiently.
Candidates must have a high school diploma or GED, customer service experience, preferably in a skilled nursing or long-term care environment, and competency with medical records systems. Proficiency in Microsoft Office applications and the willingness to learn Sunrise-specific systems are essential for success. Joining Sunrise Senior Living offers more than just a job; it is an opportunity to build meaningful relationships, grow professionally through tuition reimbursement and continuous development, and enjoy comprehensive benefits such as medical, dental, vision, and retirement savings plans. We prioritize the well-being of our team members and residents, with safety protocols and pre-employment screenings ensuring a healthy environment.
If you are motivated to contribute to a caring team dedicated to improving residents’ quality of life through compassion and excellence, the Clerk / Skilled Nursing Concierge position at Sunrise Senior Living Bedford Court presents a rewarding career path. Apply today and discover why Sunrise Senior Living continues to earn accolades as a top workplace and how your unique skills can shine here.
Job Requirements
- High school diploma or GED
- Experience in customer service, preferably in a skilled nursing or long-term care environment
- Familiarity with medical records systems preferred
- Ability to manage multiple tasks efficiently
- Strong written and verbal communication abilities
- Demonstrated organizational and time management skills
- Accurate record keeping ability
- Good judgment, problem-solving, and decision-making skills
- Proficient computer skills including Microsoft Office suite and Sunrise software
- Commitment to safety and infection control practices
- Ability to work effectively as part of a team.
Job Qualifications
- High school degree or GED
- Proven customer service experience preferably in skilled nursing or long term care
- Experience in medical records system preferred
- Ability to handle multiple priorities
- Effective written and verbal communication skills
- Good organizational, time management, and follow through skills
- Accurate record keeping skills
- Good judgment, problem solving, and decision making skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- Willingness to learn new applications
- Ability to work collaboratively in team settings
- Commitment to service and quality care.
Job Duties
- Oversees skilled nursing center entry area for visitors, families, and guests/residents
- Serves as the telephone receptionist for the skilled nursing center while meeting and/or exceeding hospitality and quality service standards
- Takes complete messages with pertinent information and communicates messages to the intended recipient
- Assists guests/residents, families, visitors, physicians, and skilled nursing team members with information, supplies, records, and messages
- Performs clerical duties for the skilled nursing center including maintaining medical records system and filing
- Documents monthly physician orders on guest’s/resident’s chart
- Maintains nurses stations including forms, files, drawers, and cabinets
- Sends get well cards to residents in the hospital
- Orders Memory Flower for any residents who have passed away
- Sends sympathy cards to families and/or responsible parties as needed
- Maintains complete and accurate medical records in compliance with regulations
- Ensures proper admissions documentation
- Assembles and completes new charts with required information
- Maintains chart filing system for current and discharged guests/residents
- Manages discharged guests’/residents’ charts
- Completes necessary information in the Death Registry
- Provides administration and nursing leaders with statistical data
- Partners with community team to ensure compliance with occupational health and safety requirements and risk management policies
- Practices safety procedures and identifies potential hazards
- Adheres to infection control guidelines
- Responds to guest/resident, family, visitor inquiries in a timely and professional manner
- Maintains confidentiality of guest/resident information
- Participates actively as a team member committed to team goals
- Commits to serving guests/residents and visitors through principles of service
- Contributes to engagement programs and attends required meetings
- Completes required training and performs other duties as assigned.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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