Smokey Row Barista

West Des Moines, IA, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Training and Development

Team-oriented environment

Job Description

Hy-Vee, a well-known and respected supermarket chain, has built its reputation on community commitment and exceptional customer service. Founded with the mission to provide quality products and a pleasant shopping experience, Hy-Vee operates numerous stores across the Midwest. At Hy-Vee, the people are considered the company's greatest strength, and the organization promotes a culture where employees are valued and encouraged to contribute positively to the customer experience. The company stands behind its promise of delivering "a helpful smile in every aisle," fostering a warm and welcoming atmosphere for both customers and staff alike. This community-focused approach has earned Hy-Vee a loyal customer base and a respected position in the retail grocery industry. The environment at Hy-Vee is dynamic, with opportunities for growth, learning, and teamwork, making it an attractive workplace for individuals who thrive in customer-focused roles. Employment with Hy-Vee typically offers stable hours and benefits, aligned with its commitment to employee welfare and satisfaction. This listing is for a Barista position within the Coffee Shop department at Hy-Vee. This role is non-exempt, meaning it is eligible for overtime pay according to labor laws. The Barista is responsible for providing prompt, friendly, and efficient customer service with an emphasis on building positive interactions and enhancing customers' experiences. The Barista reviews and fills customer orders, ensuring food safety standards are adhered to, and maintains cleanliness in the work area. The position requires an individual who is customer-focused, professional, and results-oriented, embracing partnerships and a growth mindset. Daily tasks include assisting customers directly, handling food preparation and replenishment, managing inventory, and occasionally operating the department register when necessary. The role requires excellent communication skills, teamwork, and the ability to perform a variety of physical tasks in a busy store setting. The Barista plays a vital role not only in delivering high-quality coffee and food products but also in upholding Hy-Vee's reputation by consistently demonstrating caring and patience in customer interactions. Working conditions involve exposure to typical store environment challenges, including noise and varying temperatures, necessitating focus on safety and efficiency. The role also involves interacting with governmental agencies for inspection purposes and requires compliance with company policies and personal hygiene standards. Overall, this position offers an excellent opportunity for individuals seeking to contribute to a respected company while gaining valuable experience in customer service and food preparation within a supportive team environment. Employment is contingent upon the successful completion of a pre-employment drug screen.

Job Requirements

Less than high school education or equivalent experience
Six months or less of similar or related work experience
Ability to carry out detailed but uninvolved written or verbal instructions
Ability to do simple addition and subtraction
Possess the ability to understand and follow verbal or demonstrated instructions
Ability to write identifying information
Ability to request supplies orally or in writing
Must be able to perform medium physical work exerting up to 50 pounds occasionally and frequent lifting of 20 pounds
Must have visual acuity with or without correction
Must be able to perform physical activities such as climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions
Must adhere to company policies and personal hygiene guidelines
Employment contingent upon successful completion of a pre-employment drug screen

Job Qualifications

Less than high school education or equivalent experience
Six months or less of similar or related work experience
Ability to carry out detailed but uninvolved written or verbal instructions
Ability to do simple addition and subtraction
Possess the ability to understand and follow verbal or demonstrated instructions
Ability to write identifying information
Ability to request supplies orally or in writing
Ability to interact positively with customers and co-workers
Understanding of food safety principles

Job Duties

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
Makes an effort to learn customers’ names and to address them by name whenever possible
Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience
Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders
Takes customer orders at the counter
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
Handles food in a safe manner and ensures the work area is always clean and neat
Reviews the status and appearance of the food for freshness
Ensures that an adequate food supply is ready and on hand and develops or follows a production list
Anticipates product needs for the department on a daily basis
Prepares and replenishes product as necessary
Checks in product, puts product away, and may review invoices
Runs the department registers and receives payment, makes change, etc., where applicable
Removes trash in a timely manner
Maintains strict adherence to department and company guidelines related to personal hygiene and dress
Adheres to company policies and individual store guidelines
Reports to work when scheduled and on time