Smart Pit Host - Part Time - (Expired Job)

Gulfport, MS, USA|Onsite

This job is no longer active

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Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $10.00 - $13.75

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

day-one medical coverage

401(k) matching

Annual performance bonus

Paid Time Off

wellness programs

Job Description

PENN Entertainment is a well-established leader in the gaming and entertainment industry, known for providing dynamic and engaging experiences at its properties nationwide. As a prominent company within the casino and resort sector, PENN Entertainment prides itself on fostering a vibrant work environment where employees are encouraged to thrive both professionally and personally. With a strong commitment to career development, the company offers robust support systems designed to help team members expand their skills and advance along their career paths. This includes comprehensive wellness programs addressing financial, physical, and mental well-being to ensure employees maintain a balanced and healthy lifestyle. The company emphasizes competitive total rewards packages that include attractive base salaries, day-one medical coverage, 401(k) matching, and performance bonuses. In addition, paid time off benefits increase progressively, reflecting the company's dedication to employee satisfaction and retention. Working at PENN Entertainment means becoming part of a diverse team that values enthusiasm, collaboration, and customer-centric service within a fast-paced, ever-evolving industry rife with exciting opportunities and challenges.

The role of a Smart ETG Ambassador at PENN Entertainment entails delivering exceptional customer service to casino guests engaged with Smart Pit Electronic Table Games (Smart ETG). This position is pivotal in enhancing guests' gaming experiences by offering clear explanations of game rules, anticipating their needs, and providing information about loyalty reward programs and other property features. Smart ETG Ambassadors are tasked with maintaining up-to-date knowledge of the games and property offerings to serve as informative and engaging representatives. They play a key role in cultivating entertaining and positive interactions with guests while strictly adhering to company policies and regulatory compliance. Responsibilities also include maintaining cleanliness in the work area, accurately recording game data, and promptly responding to guest inquiries or concerns, escalating issues when necessary to management. Flexibility in scheduling is required, including the ability to work during high-volume periods such as nights, weekends, and holidays. This position mandates a strong focus on customer satisfaction, superior interpersonal and communication skills, and the ability to discreetly handle confidential information. The opportunity to grow within a supportive environment makes this role appealing for individuals passionate about gaming and hospitality service excellence. Overall, a Smart ETG Ambassador is essential to sustaining the vibrant and seamless operation of PENN Entertainment's casino floor while enriching the guest experience with professionalism and enthusiasm.

Job Requirements

Must be at least 21 years of age
GED or high school diploma
One to six months of related experience or training or equivalent combination of education and experience
Six months of customer service experience in a high energy and fast paced environment preferred
Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
Ability to operate all tools of the trade including power tools safely
Must have strong interpersonal skills
Must have excellent verbal communication skills
Must be able to obtain a Gaming Permit
Must be able to work high volume days, nights, holidays, and weekends as needed
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
Must be able to read and interpret plans and specifications
Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner

Job Qualifications

General Education Degree (GED) or high school diploma
One to six months of related experience or training or equivalent combination of education and experience
Six months of customer service experience in a high energy and fast-paced environment preferred
Strong interpersonal skills
Excellent verbal communication skills
Ability to obtain a Gaming Permit
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
Ability to read and interpret plans and specifications
Ability to interact and resolve problems and conflicts diplomatically and tactfully

Job Duties

Provide excellent customer service for all casino guests playing Smart ETG
Proactively explain Smart ETG rules and gameplay
Anticipate guest needs and answer questions about the property and loyalty reward program
Maintain and update knowledge of Smart ETG games, property offerings, and loyalty programs
Serve as a Smart ETG Ambassador by creating an entertaining and positive guest experience within company policies and procedures
Ensure the work area is always clean and organized
Accurately collect and record Smart ETG game information
Respond to guest needs in accordance with service, policy, and procedure expectations
Escalate potential issues or concerns to management as needed
Adhere to scheduling and communicate scheduling concerns with managers
Actively promote and demonstrate superior customer service
Ensure compliance with all regulatory requirements
Maintain strict confidentiality of departmental and company matters