Small Group Sales Manager

Driftwood Hospitality Management is a leading company in the hospitality industry known for its fully integrated approach to delivering exceptional services across all its properties. The company emphasizes a culture where associates are empowered to take initiative, be proactive, and contribute actively to the success of their properties through clearly defined strategies and objectives. Driftwood Hospitality Management is recognized for having the best talent in hospitality, spanning every employee, position, and hotel, ensuring outstanding client service and operational excellence. This makes it a great place for hospitality professionals who want to grow and excel in a dynamic environment.

The Small Group Sales Manager at Driftwood Hospitality Management plays a critical role as the local, on-property sales contact for customers. This position carries the responsibility for proactively seeking and managing all revenue-related opportunities, focusing keenly on upselling every business opportunity to maximize revenue. The role supports the achievement of both personal and team revenue goals for the hotel and ensures the smooth turnover of business for seamless service delivery.

This role is vital in building the hotel’s top-line revenue by adhering to established sales strategies and identifying potential revenue opportunities based on event profiles. By maintaining an aggressive and creative sales approach, the Small Group Sales Manager is expected to exceed individual revenue goals by effectively managing customer budgets and upselling additional products and services. They also serve as mentors within the sales team, consistently exceeding minimum company sales standards.

In addition to driving sales, the Small Group Sales Manager ensures high levels of guest satisfaction by building long-term, mutually beneficial relationships with customers. This includes regular communication regarding event details, being present during event phases, and working closely with the Convention Services department for flawless event execution. They play a pivotal role in guest hospitality leadership and continually focus on exceeding customer expectations to foster loyalty and expand the hotel’s market share.

Leadership capabilities are highly valued in this role, including demonstrating commitment to company principles, holding oneself and others accountable, effectively managing conflicts, and contributing to team success. The Small Group Sales Manager also prioritizes fostering positive work relationships, demonstrating business ethics, and managing work execution resources efficiently with a proactive mindset.

The position requires a strong focus on talent development and organizational learning, encouraging self-development and sharing best practices while maintaining operational excellence. The management of this role involves understanding the overall market conditions, competitors, economic trends, and hotel operations and translating that knowledge into actionable sales strategies.

Driftwood Hospitality Management operates 24/7, necessitating flexibility in shift scheduling and working hours. The company provides competitive benefits including health insurance, retirement plans, disability insurance, paid time off, and employee discounts. Diversity and inclusion are core commitments, ensuring equal opportunity for all qualified applicants regardless of any legally protected status.