Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $21.00
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
training programs
Job Description
This opportunity is with a reputable casino known for providing a dynamic and thrilling gaming environment that attracts guests seeking entertainment and exceptional customer service. The casino boasts an exciting mix of slot machines and video gaming devices, creating a lively atmosphere where professional staff work together to maintain a secure and enjoyable experience for all visitors. As a leading venue in the gaming and hospitality industry, the casino is committed to excellence and compliance with gaming regulations, ensuring that all employees uphold the highest standards of integrity and guest satisfaction.
The role being offered is that of a Sl... Show More
The role being offered is that of a Sl... Show More
Job Requirements
- High school diploma or GED
- One year customer service or cashier experience
- Must be 18 years of age
- No felony, theft, assault or stealing convictions
- Must pass pre-employment drug and alcohol screening
- Must pass background investigation
- Must obtain and maintain gaming license
- Knowledge of intermediate mathematics
- Knowledge of slot and video gaming device machines
- Ability to communicate, read and write basic English
- Ability to provide outstanding guest service
- Ability to make independent decisions
- Ability to complete administrative paperwork
- Ability to resolve customer complaints
- Ability to add, subtract, multiply and divide
- Skill in cashier operations
- Skill in customer service techniques
- Ability to communicate effectively in English verbally and in writing
- Ability to establish and maintain professional relationships
- Skill in operating computer and office machines
- Ability to stand and walk regularly
- Ability to lift and move up to 50 pounds
- Ability to work evening, graveyard, holiday and weekend shifts
- Ability to work extended hours and irregular shifts
Job Qualifications
- High school diploma or GED
- One year customer service or cashier experience
- Proficient in intermediate mathematics
- Knowledge of slot and video gaming devices
- Ability to communicate, read and write basic English
- Outstanding guest service skills
- Ability to exercise independent judgment
- Ability to complete moderately complex administrative tasks
- Customer complaint resolution skills
- Skilled in cashier operations
- Skilled in customer service techniques
- Effective verbal and written communication in English
- Ability to maintain professional relationships with diverse individuals
- Skilled in operating business computers and office machines, including Windows environment
Job Duties
- Provides excellent customer service
- Observes all activity within assigned area offering assistance to slot and video gaming device players and instruction and advice on machine functions and payouts
- Processes jackpots and completes them promptly, accurately and with a high degree of service
- Recognizes potential cheating attempts while monitoring assigned section
- Handles routine customer complaints and incidents, escalating as necessary
- Resets machines after jackpot winnings
- Fills machines with paper when empty
- Balances bank at end of shift
- Assists in cleaning and picking up trash
- Contributes to team effort and accomplishes related results as required
- Performs other duties as required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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