Sleep Expert **Live/In-Person Interviews Thursday, July 17th and Friday, July 18th!**
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) with employer matching
Paid Time Off
Employee Discounts
Mental Health Resources
Job Description
Mattress Firm is a leading specialty mattress retailer in the United States, renowned for being the most trusted authority on sleep. Founded over 30 years ago, the company has grown to operate more than 2,400 stores nationwide, staffed by over 6,000 dedicated Sleep Experts. Mattress Firm's mission centers on helping millions of customers achieve better sleep through expert guidance, quality products, and affordable prices. The company prides itself on creating an environment where every customer can find the mattress of their dreams, contributing to improved health and quality of life by ensuring a great night’s rest. Its commitment to superior... Show More
Job Requirements
- High school diploma or equivalent
- Prior retail or customer service experience preferred
- Ability to communicate effectively with customers and team members
- Strong customer service orientation
- Capability to lift and move up to 50 pounds
- Ability to work a flexible schedule including weekends and evenings
- Commitment to upholding company policies and standards
- Willingness to engage in continuous learning and professional growth
- Ability to perform physical tasks required in a retail environment
Job Qualifications
- High school diploma or equivalent
- Previous retail sales experience preferred
- Strong interpersonal and communication skills
- Ability to learn and apply technical product knowledge
- Demonstrated ability to meet or exceed sales targets
- Professional appearance and strong work ethic
- Ability to work flexible hours including weekends and holidays
- Basic computer skills
- Commitment to providing excellent customer service
- Willingness to participate in ongoing training and development
Job Duties
- Create an environment where the customer is always at the center by cultivating strong relationships
- Provide technical and product knowledge information to customers, serve as subject matter expert
- Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives
- Execute current visual merchandising and POP standards
- Adhere to company merchandising and marketing programs to standard
- Follow company policy and execute company standards on appearance and functionality
- Maintain customer relationships during and post-purchase (e.g., resolving issues, deliver reminders, resolving concerns etc.)
- Seek and accept constructive feedback for continuous personal, professional and performance development
- Continue to develop skills, competencies, product knowledge through assigned course work, training and other company led activities
- Maintain awareness of competition, advertisements and services offered, develop strategies to counter
- Leverage social media to positively impact brand awareness and increase sales
- Ensure timely open and closing procedures
- Follow all Company procedures on cash handling including acceptance of payment and deposit processes
- Ability to push and pull and lift up to 50 pounds to assist customers with load outs and in store purchases
- Adhere to all sales processing policies to ensure the proper creation and execution of customer invoicing
- Professional communication and representation of company brand in all internal and external interactions
- Complete all required training modules and certifications prior to the due date
- Ensure all safety policies and procedures are followed to maintain a safe work environment for all
- Communicate professionally with all internal and external contacts
- Follow all Company policies and execute company standards on appearance and functionality as well as appropriate brand representation
- Communicates any concerns or issues to leadership to ensure proper efficiency of department and company operations
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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