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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $53,000.00 - $79,300.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
Job Description
Emerald Queen Casino, operated by the Puyallup Tribe, is a premier entertainment and gaming destination located in Tacoma, Washington. Known for its vibrant casino floor, upscale dining options, and commitment to community values, Emerald Queen Casino represents a beacon of hospitality and excitement in the Pacific Northwest. As a major employer in the region, the casino is dedicated to delivering high-quality guest experiences through its comprehensive gaming, dining, and entertainment offerings while maintaining strong cultural and community ties. It operates 24 hours a day, 365 days a year, providing a dynamic atmosphere for both guests and associates alike.
The S... Show More
The S... Show More
Job Requirements
- High school diploma or GED equivalent
- five years of experience in hospitality management
- three years of experience in a high-volume, fine dining restaurant environment
- Certified Food Protection Manager certification
- ability to sit or stand for up to 10 hours a day
- ability to lift items up to 40 lbs
- willingness to work evening, weekend, and holiday shifts
- ability to obtain Class III A license as required by Puyallup Tribal Gaming Regulatory Office and Washington State Gaming Commission
- successful completion of pre-employment drug testing
- ability to work in a smoke-filled environment
- compliance with tribal hiring policies including Indian Preference
Job Qualifications
- High school diploma or GED equivalent
- five years of experience in hospitality management
- three years of experience in a high-volume, fine dining restaurant environment
- Certified Food Protection Manager certification
- bachelor’s degree in hospitality management or related field preferred
- gaming experience preferred
- experience working with tribal entities preferred
Job Duties
- Provide profit-driven, hospitality-focused leadership that motivates teams and delights guests
- oversee daily front-of-house, back-of-house, and bar operations to ensure consistent, high-quality service delivery
- foster a culture of excellence and respect, promoting teamwork, professional growth, and accountability
- manage budgets, cost controls, inventory, and payroll to meet financial performance goals
- maintain compliance with gaming, alcohol, and food safety regulations, as well as departmental standards
- develop and manage staffing schedules, optimizing staff efficiency while maintaining superior guest experiences
- lead team training and performance development programs to enhance service standards and retention
- partner with executive leadership to implement strategic initiatives and operational improvements
- monitor guest satisfaction metrics and resolve issues promptly with professionalism and care
- contribute to special projects and support casino-wide hospitality initiatives as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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