Job Overview
Employment Type
Full-time
Compensation
Salary
Range $53,000.00 - $79,300.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
Job Description
Emerald Queen Casino, operated by the Puyallup Tribe, is a premier entertainment and gaming destination located in Tacoma, Washington. Known for its vibrant casino floor, upscale dining options, and commitment to community values, Emerald Queen Casino represents a beacon of hospitality and excitement in the Pacific Northwest. As a major employer in the region, the casino is dedicated to delivering high-quality guest experiences through its comprehensive gaming, dining, and entertainment offerings while maintaining strong cultural and community ties. It operates 24 hours a day, 365 days a year, providing a dynamic atmosphere for both guests and associates alike.
The Slahal General Manager position at Emerald Queen Casino is a pivotal leadership role responsible for overseeing all aspects of the casino's fine dining and gaming-related hospitality operations. This full-time role offers a competitive salary range based on skills and experience and includes excellent employer-paid medical, dental, vision, and life insurance benefits. The General Manager will lead both front-of-house and back-of-house teams to ensure seamless service delivery and operational excellence that aligns with the casino's standards of hospitality. The role demands a seasoned hospitality professional with a strong background in high-volume, fine dining restaurant management, combined with operational expertise in gaming environments.
This leadership role requires a hands-on manager who thrives under pressure and excels at fostering a culture of respect, collaboration, and continuous development. The Slahal General Manager will be responsible for managing budgets, costs, staffing schedules, and compliance with all regulatory requirements including gaming, alcohol, and food safety regulations. They will also play an integral role in training and performance development programs, guest satisfaction monitoring, and collaborating with executive leadership to enhance strategic initiatives. Proficiency in POS systems such as InfoGenesis, along with Microsoft Office and inventory management software, is essential.
Physical demands require the ability to stand or sit for extended periods and perform tasks involving lifting and navigating busy, sometimes smoke-filled environments. Evening, weekend, and holiday shifts are expected due to the 24/7 operational nature of the casino.
This role offers an excellent opportunity for a highly motivated hospitality leader to contribute to a culturally rich and community-focused environment while advancing their career with a reputable gaming and hospitality employer. Emerald Queen Casino is an Equal Opportunity Employer that values diversity and provides Indian Preference in hiring following tribal policies.
The Slahal General Manager position at Emerald Queen Casino is a pivotal leadership role responsible for overseeing all aspects of the casino's fine dining and gaming-related hospitality operations. This full-time role offers a competitive salary range based on skills and experience and includes excellent employer-paid medical, dental, vision, and life insurance benefits. The General Manager will lead both front-of-house and back-of-house teams to ensure seamless service delivery and operational excellence that aligns with the casino's standards of hospitality. The role demands a seasoned hospitality professional with a strong background in high-volume, fine dining restaurant management, combined with operational expertise in gaming environments.
This leadership role requires a hands-on manager who thrives under pressure and excels at fostering a culture of respect, collaboration, and continuous development. The Slahal General Manager will be responsible for managing budgets, costs, staffing schedules, and compliance with all regulatory requirements including gaming, alcohol, and food safety regulations. They will also play an integral role in training and performance development programs, guest satisfaction monitoring, and collaborating with executive leadership to enhance strategic initiatives. Proficiency in POS systems such as InfoGenesis, along with Microsoft Office and inventory management software, is essential.
Physical demands require the ability to stand or sit for extended periods and perform tasks involving lifting and navigating busy, sometimes smoke-filled environments. Evening, weekend, and holiday shifts are expected due to the 24/7 operational nature of the casino.
This role offers an excellent opportunity for a highly motivated hospitality leader to contribute to a culturally rich and community-focused environment while advancing their career with a reputable gaming and hospitality employer. Emerald Queen Casino is an Equal Opportunity Employer that values diversity and provides Indian Preference in hiring following tribal policies.
Job Requirements
- High school diploma or GED equivalent
- five years of experience in hospitality management
- three years of experience in a high-volume, fine dining restaurant environment
- Certified Food Protection Manager certification
- ability to sit or stand for up to 10 hours a day
- ability to lift items up to 40 lbs
- willingness to work evening, weekend, and holiday shifts
- ability to obtain Class III A license as required by Puyallup Tribal Gaming Regulatory Office and Washington State Gaming Commission
- successful completion of pre-employment drug testing
- ability to work in a smoke-filled environment
- compliance with tribal hiring policies including Indian Preference
Job Qualifications
- High school diploma or GED equivalent
- five years of experience in hospitality management
- three years of experience in a high-volume, fine dining restaurant environment
- Certified Food Protection Manager certification
- bachelor’s degree in hospitality management or related field preferred
- gaming experience preferred
- experience working with tribal entities preferred
Job Duties
- Provide profit-driven, hospitality-focused leadership that motivates teams and delights guests
- oversee daily front-of-house, back-of-house, and bar operations to ensure consistent, high-quality service delivery
- foster a culture of excellence and respect, promoting teamwork, professional growth, and accountability
- manage budgets, cost controls, inventory, and payroll to meet financial performance goals
- maintain compliance with gaming, alcohol, and food safety regulations, as well as departmental standards
- develop and manage staffing schedules, optimizing staff efficiency while maintaining superior guest experiences
- lead team training and performance development programs to enhance service standards and retention
- partner with executive leadership to implement strategic initiatives and operational improvements
- monitor guest satisfaction metrics and resolve issues promptly with professionalism and care
- contribute to special projects and support casino-wide hospitality initiatives as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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