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Sky Club Ambassador - SLC

Job Overview

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Employment Type

Full-time
Part-time
Temporary
Hourly
Internship
Consulting
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Compensation

Type:
Hourly
Rate:
Range $19.76 - $1.00
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Benefits

competitive salary
Industry-leading profit sharing program
Performance incentives
401(k) with generous company contributions up to 9%
Up to 2-weeks of vacation for new hires
Up to 56 hours of paid personal time within a 12-month period
10 paid holidays per calendar year
12-weeks paid maternity/parental leave for birthing parents
2-weeks paid parental leave for non-birthing parents
Career development programs
Community engagement and sustainability initiatives
Business Resource Groups promoting inclusion and perspective
Recognition rewards and awards

Job Description

Delta Air Lines is a leading global airline renowned for its commitment to customer service, operational excellence, and innovative travel solutions. Headquartered in Atlanta, Georgia, Delta exemplifies a vast network connecting millions of travelers worldwide. The company is distinguished by its core values: Care, Integrity, Resilience, and Servant Leadership, which guide every interaction and decision. Delta fosters an inclusive and supportive work environment where employees are valued and empowered to deliver exceptional experiences. The company's dedication to employee well-being is evident in its comprehensive benefits, professional development opportunities, and commitment to diversity and sustainability.

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Job Requirements

  • Possess a high school diploma, GED, or high school equivalency
  • Be at least 18 years of age and have authorization to work in the United States
  • Minimum of 2 years customer-facing experience
  • Ability to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays
  • Proficiency in English
  • Basic digital literacy
  • Consistently prioritizes safety and security of self, others, and personal data
  • Embraces a diverse set of people, thinking, and styles

Job Qualifications

  • Possess a high school diploma, GED, or high school equivalency
  • Minimum of 2 years customer-facing experience
  • Proficiency in English
  • Embraces a diverse set of people, thinking, and styles
  • Consistently prioritizes safety and security of self, others, and personal data
  • Basic digital literacy
  • Be at least 18 years of age and have authorization to work in the United States
  • Ability to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays
  • Ticketing experience is preferred

Job Duties

  • Providing a warm greeting to members by name and checking in using handhelds or self-check in kiosks
  • Assisting members and guests with selling memberships, membership renewals, and re-ticketing
  • Interacting with guests on the floor by walking Club on a regular basis
  • Proactively taking appropriate service recovery measures
  • Taking ownership of the club environment throughout the day ensuring clean, well-organized guest experience
  • Having a servant leadership mind frame in the level of service
  • Resolving guest concerns and involving leadership when necessary
  • Optimally handling unruly passengers, working with Club Lead, Station Leadership, Airport Police and TSA when vital

Job Location

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