Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Job Description
Vertiv is a global leader in designing, manufacturing, and servicing critical infrastructure technologies that power the digital economy. With annual sales of $5 billion and operations spanning nearly 70 countries, Vertiv is committed to enabling data centers, communication networks, and commercial and industrial facilities worldwide to operate efficiently, safely, and reliably. Vertiv's solutions ensure continuous connectivity, supporting everything from the simplest online transactions to complex technologies like generative AI and life-saving medical devices. The company prides itself on its strong customer base, innovative product portfolio, and dedicated workforce driven by core principles including safety, integrity, respect, teamwork, and diversity and inclusion. This culture is designed to foster operational excellence and a high-performance environment where employees grow and succeed.
The Site Based Program Manager role at Vertiv is a pivotal position focused on leading field-directed service business operations aimed at ensuring safe work practices and achieving operational excellence. The position involves deploying and maintaining standardized tools, systems, and support for the assigned site-based team, ensuring seamless coordination and delivery of services. The manager optimizes resources to maximize customer satisfaction, enhance productivity, and improve profitability while delivering on contract commitments, service level agreements, and asset management objectives. This role plays a critical leadership function in recruiting, developing repeatable processes, and consistently delivering high-quality site-based services, fostering a strong team environment empowered with feedback, coaching, and development opportunities.
Primarily focused on the North American market, the Site Based Program Manager ensures consistency across multiple service centers by leading the preparations and rollout of new contracts. This requires the execution of Vertiv's "playbook" for deploying site-based service delivery models including audit processes to evaluate service effectiveness and make necessary operational adjustments. The position demands a balance of technical knowledge in thermal and critical power infrastructure services and strong business acumen with a focus on continuous improvement. In addition to operational oversight, the role includes managing safety programs, conducting operational reviews, and performing key managerial tasks such as hiring and performance evaluations aligned with business strategy.
Candidates for this role must embrace Vertiv's core principles and strategic priorities, including customer focus, operational excellence, high-performance culture, innovation, and financial strength. The company is committed to diversity, equity, and inclusion, ensuring equal opportunity employment practices for all individuals and providing an inclusive workplace culture where all employees feel valued and have the opportunity to develop. Vertiv offers a career path marked by growth, learning, and a chance to contribute to technologies that keep the world connected. The Site Based Program Manager position requires flexibility in work hours and potential travel up to 50 percent to support the geographic scope of the role. Vertiv is an equal opportunity affirmative action employer that values safety, integrity, and teamwork in all aspects of its operations.
The Site Based Program Manager role at Vertiv is a pivotal position focused on leading field-directed service business operations aimed at ensuring safe work practices and achieving operational excellence. The position involves deploying and maintaining standardized tools, systems, and support for the assigned site-based team, ensuring seamless coordination and delivery of services. The manager optimizes resources to maximize customer satisfaction, enhance productivity, and improve profitability while delivering on contract commitments, service level agreements, and asset management objectives. This role plays a critical leadership function in recruiting, developing repeatable processes, and consistently delivering high-quality site-based services, fostering a strong team environment empowered with feedback, coaching, and development opportunities.
Primarily focused on the North American market, the Site Based Program Manager ensures consistency across multiple service centers by leading the preparations and rollout of new contracts. This requires the execution of Vertiv's "playbook" for deploying site-based service delivery models including audit processes to evaluate service effectiveness and make necessary operational adjustments. The position demands a balance of technical knowledge in thermal and critical power infrastructure services and strong business acumen with a focus on continuous improvement. In addition to operational oversight, the role includes managing safety programs, conducting operational reviews, and performing key managerial tasks such as hiring and performance evaluations aligned with business strategy.
Candidates for this role must embrace Vertiv's core principles and strategic priorities, including customer focus, operational excellence, high-performance culture, innovation, and financial strength. The company is committed to diversity, equity, and inclusion, ensuring equal opportunity employment practices for all individuals and providing an inclusive workplace culture where all employees feel valued and have the opportunity to develop. Vertiv offers a career path marked by growth, learning, and a chance to contribute to technologies that keep the world connected. The Site Based Program Manager position requires flexibility in work hours and potential travel up to 50 percent to support the geographic scope of the role. Vertiv is an equal opportunity affirmative action employer that values safety, integrity, and teamwork in all aspects of its operations.
Job Requirements
- Graduate of engineering or business with six years experience or graduate of applicable technical school or military equivalent with nine years minimum experience or high school education with ten years minimum experience
- Experience with continuous improvement is a plus
- High degree of communication, supervisory, organizational and management skills
- Strong written and verbal communication skills
- Ability to lead and direct diverse teams
- Strong knowledge of thermal and critical power infrastructure services
- Good theoretical background and strong management skills
- Effective communication skills
- Good judgment and dependability
- Strong computer skills including Microsoft Word, Excel, PowerPoint, and internet research
- Willingness to work flexible hours, weekends, holidays and night work
- Able to travel up to 50 percent of time
- Valid driver's license
Job Qualifications
- Graduate of engineering or business with six years' experience or graduate of applicable technical school or military equivalent with nine years minimum experience or high school education with ten years minimum experience
- Experience with continuous improvement is a plus
- High degree of communication, supervisory, organizational and management skills
- Strong written and verbal communication skills with proficiency in presentations
- Ability to lead and direct diverse teams
- Strong knowledge of thermal and critical power infrastructure services
- Good theoretical background and strong management skills
- Effective communication with clients, peers and management
- Good judgment and dependability in supervising large scale projects
- Strong computer skills including Microsoft Word, Excel, PowerPoint, and internet research
- Willingness to work flexible hours, weekends, holidays, and night shifts
- Able to travel up to 50 percent
- Valid driver's license
Job Duties
- Build teams and programs needed to execute service's site based contract delivery, parts management, training collateral, and new contract mobilization
- Drive profitable contract deliverable initiatives through effective management of assigned assets including people, financial and material resources
- Manage assigned people resources to meet or exceed key performance goals (KPI's)
- Build an energizing environment for team members to provide high quality, cost efficient, customer-directed service and exceed performance targets
- Ensure tools and processes are executed per established standards to achieve customer satisfaction at the most effective cost
- Analyze operations processes and provide recommendations for improvements
- Lead local efforts to drive and strengthen customer loyalty programs to secure and retain service contract customers
- Drive Vertiv safety programs and policies and support an overall safe working environment
- Conduct operational review meetings focusing on safety and operational excellence performance metrics
- Perform managerial responsibilities such as hiring, performance reviews, and development plans for direct reports in coordination with matrix functional managers
- Manage the rollout of site based service contracts with supervisors and technicians focusing on best in class thermal services delivery
- Audit the effectiveness of service operations and implement changes to improve performance and ensure contractual obligations and customer satisfaction are met
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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