Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $24.00
Work Schedule
Flexible
Benefits
Dental Insurance
Flexible spending account
Health Insurance
Life insurance
Retirement Plan
Vision Insurance
Job Description
Catholic Charities of Acadiana is a compassionate and mission-driven nonprofit organization dedicated to serving vulnerable populations in the Acadiana region. Rooted in the principles of the Catholic faith, the organization strives to uplift the dignity of every human person, emphasizing solidarity, boundless mercy, joyful tenacity, humility, and justice in all its endeavors. Catholic Charities of Acadiana offers an array of social services and programs designed to provide assistance and hope to those in need, particularly focusing on individuals and families experiencing economic hardship, homelessness, and other life challenges. Known for its community-centered approach, the organization works tirelessly to be a... Show More
Job Requirements
- High school diploma or GED
- 1-2 years of experience in receptionist, front desk, hospitality, or customer service roles
- excellent interpersonal and communication skills
- ability to remain calm, courteous, and professional in a fast-paced environment
- comfortable engaging with individuals in crisis or experiencing homelessness
- flexibility in schedule to include early mornings, evenings, or emergency hours
- familiarity with social services and SNAP is helpful but not required
- bilingual skills (English/Spanish or English/French Creole) preferred
- ability to perform medium physical exertion including moving objects weighing up to 50 pounds
Job Qualifications
- High school diploma or GED required
- additional administrative or customer service training preferred
- at least 1-2 years of experience in receptionist, front desk, hospitality, or customer service roles
- excellent interpersonal and communication skills
- comfortable engaging with individuals in crisis or experiencing homelessness
- ability to remain calm, courteous, and professional in a fast-paced environment
- bilingual (English/Spanish or English/French Creole) a plus
- familiarity with social services, particularly SNAP, is helpful but not required
- work is performed in a busy shelter or resource center with frequent client interaction
- requires flexibility in schedule, including occasional early mornings, evenings, or emergency hours as needed
Job Duties
- Greet and assist guests with professionalism, warmth, and empathy
- answer phones and in-person inquiries
- provide information about services and program hours
- maintain a safe, organized, and welcoming front lobby and restroom area
- distribute snacks, drinks, and hospitality items to guests
- track visitor activity and support data collection for client services
- assist with SNAP applications and renewals, ensuring compliance with program rules
- provide referrals to internal programs or external community resources
- collaborate with staff to meet client needs and ensure smooth operations
- demonstrate trauma-informed care and de-escalation when needed
- contribute to team meetings, maintain shared spaces, and support hospitality supplies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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