Signature Suite Head Butler

Sunrise, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Career advancement opportunities

Employee wellness programs

Job Description

Our client is an ultra-luxury hospitality establishment specializing in providing exceptional guest experiences within its prestigious Signature Suites. Renowned for impeccable service standards and personalized attention, this high-end resort stands out as a leader in the luxury hotel sector. The company prides itself on creating bespoke experiences that define the pinnacle of comfort, elegance, and exclusivity, catering to discerning guests who expect a seamless blend of sophistication and warmth throughout their stay. With a commitment to excellence, the resort integrates innovative hospitality technologies alongside traditional service values to deliver personalized and memorable stays that encourage repeat visits and loyalty.

The Signature Suite Head Butler position is a pivotal role designed for a seasoned hospitality professional with polished interpersonal skills and a passion for delivering exceptional service to the resort's most valued guests. This role is primarily responsible for managing all aspects of the guest journey in the Signature Suites, from pre-arrival engagement through post-stay follow-up, ensuring that every detail is flawlessly executed. The Head Butler acts as the principal point of contact for guests, anticipating their needs and curating customized experiences that exceed expectations.

Beyond direct guest engagement, the position demands strong leadership abilities to elevate butler services across the resort. This includes conducting on-the-job training, facilitating classroom-style instructional sessions, and providing constructive, real-time feedback to butler team members. Moreover, the Head Butler undertakes various administrative leadership responsibilities such as scheduling, payroll management, and inventory oversight to maintain seamless operational efficiency.

The ideal candidate will possess high emotional intelligence, integrity, and discretion, crucial for handling privileged guest interactions and confidential information. This role also involves constant multitasking and collaboration with multiple departments including housekeeping, food and beverage, engineering, and guest relations to guarantee a superior and consistent service standard. The successful candidate will contribute significantly to the resort’s reputation by fostering genuine guest relationships and ensuring all Signature Suites are meticulously prepared and maintained.

This is a full-time, leadership role suited for individuals who have previously excelled in luxury hospitality environments, particularly in butler or concierge services. It offers the opportunity to grow professionally within a prestigious establishment dedicated to hospitality innovation and exceptional guest satisfaction. The Signature Suite Head Butler will be an influential part of the management team, helping to uphold and exceed the resort’s exacting service standards every day.

Job Requirements

Minimum 2-4 years butler experience at ultra luxury property
Preferred minimum 2 years in hospitality management role
Lifting 50 lbs maximum with frequent lifting and carrying of objects weighing up to 25 lbs
Ability to walk or stand for prolonged periods
Effective communication skills
Ability to handle confidential information with discretion
Willingness to work flexible schedules including weekends and holidays

Job Qualifications

Proficiency in housekeeping, front office, and food & beverage knowledge
Expertise in standard butler practices
Ability to coach and train team members in both classroom and on the job settings
Excellent communication skills
Strong organizational skills with the ability to manage multiple priorities simultaneously
High level of emotional intelligence and discretion
Valid United States drivers license

Job Duties

Managing the stay details of the Signature Suite guests from pre-arrival to post stay including packing/unpacking services, dining and recreation reservations, in-room requests, transportation needs, and bespoke services
Communicating directly with Destination and Leisure Sales teams upon booking of Signature Suites
Proficiently utilize all hotel software including but not limited to hotel PMS system, housekeeping software, food & beverage and recreation reservation systems
Coordinating with VIP team on all pre-arrival communication via phone, email, and text message
Serve as a liaison between the guest and all hotel departments to ensure seamless communication and flawless execution of all requests
Greeting, escorting, and checking in all Signature Suite guests
Establish genuine rapport and relationships with Signature Suite guests
Collaborate with housekeeping, engineering, and all other necessary departments to ensure all suites are immaculately kept, maintained, and ready for guest arrival
Maintain butler pantry with necessary items needed for guest service including conducting inventories on a weekly basis
Managerial responsibilities including scheduling, payroll, disciplinary action, and ordering will be proactively completed
Function as a butler for all rooms as assigned by Hotel Manager
Train all newly hired butlers for both Tower and Yacht Club on service standards
Host two-day Butler Academy training sessions covering topics such as wine service, grooming standards, butler duties, and clothing handling
Conduct on-the-floor training and shadowing of all current team members on a weekly and monthly basis