Showroom Manager

Owings Mills, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $22.00 - $28.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Disability insurance

Life insurance

401(k) Plan

Paid Time Off

Holidays

Job Description

Douron, Inc., a division of TSRC, Inc., is a premier Mid-Atlantic furniture dealership specializing in providing high-quality workplace furnishings to commercial, educational, healthcare, and government clients. Established in 1969, Douron has built a strong reputation for being a genuine and dependable partner, dedicated to guiding clients through the complexities of furniture selection with expert advice and personalized service. The company collaborates with top manufacturers, guaranteeing the quality and reliability of the products and services it delivers. As part of the larger TSRC, Inc., known as The Supply Room Companies, which has been a family-owned and operated business since 1951, Douron benefits from a robust support network and a rich heritage in customized workplace solutions. TSRC, Inc. is the largest independent office supply dealer in the Mid-Atlantic region, with a strong presence in Colorado, Delaware, Maryland, Virginia, and Wyoming, providing a wide range of office supplies, furniture, coffee and breakroom products, janitorial and cleaning supplies, promotional products, and technology solutions. The company fosters a supportive and inclusive work environment, committed to equal employment opportunities and upholding a drug-free workplace.

The role of Showroom Manager at Douron, Inc. is vital to maintaining the company’s brand integrity and the welcoming atmosphere of the showroom. This full-time position offers hourly compensation ranging from $22.00 to $28.00, paid biweekly, reflecting the importance of the role in frontline customer engagement and operational excellence. The Showroom Manager acts as a key liaison between the company and its visitors, embodying a positive image while ensuring the showroom and associated areas (including the library, bistro, meeting rooms, and bathrooms) are impeccably maintained and presented. Responsibilities extend beyond hospitality to include managing communication channels such as answering phones and handling mail, organizing inventory and supplies, coordinating meeting logistics, and supporting company events. This multifaceted role demands a proactive individual who is capable of independent and team-oriented work, equipped with strong organizational and interpersonal skills.

In addition to these operational duties, the Showroom Manager oversees showroom product management, including sample organization and inventory, as well as maintaining knowledge of the furniture industry’s key players and products. The role also involves light administrative duties such as preparing correspondence and supporting marketing initiatives through mass mailings and event setup.

The ideal candidate will have at least a high school diploma or equivalent and three or more years of customer-facing experience, preferably with familiarity in the commercial furnishings industry. Proficiency with Microsoft Office and other software applications is required, alongside excellent communication skills and a customer-centric approach. The position demands physical stamina to perform a variety of tasks involving balance, bending, lifting up to 40 pounds, and prolonged periods of standing or sitting. The company emphasizes values such as honesty, integrity, and proactive learning, expecting the Showroom Manager to lead by example and contribute to a positive, innovative work environment.

Working conditions for this role are primarily indoors, within an office and showroom environment, with moderate noise levels. Employees benefit from a comprehensive compensation package that includes medical, dental, and vision insurance options, employer-paid disability and life insurance, 401(k) plan with company match, paid time off, and holidays. This position has no supervisory responsibilities but plays a crucial role in supporting staff and enhancing the client experience through meticulous attention to detail and exceptional service delivery.

Job Requirements

High school diploma or equivalent
Minimum 3 years’ experience in customer-facing roles
Proficient in Microsoft Office and other computer applications
Strong communication skills both verbal and written
Ability to manage time effectively and meet deadlines
Physical ability to lift up to 40 pounds
Capacity to stand or sit for prolonged periods
Ability to work independently and in a team environment
Positive attitude and professionalism
Commitment to confidentiality and company values

Job Qualifications

High school diploma or equivalent
3+ years’ experience in a customer-facing role preferred
Experience in commercial furnishings industry a plus
Proficient PC skills using MS Office and other computer programs
Excellent presentation, listening, verbal, and written communication skills
Ability to work independently or collaboratively within a team
Willingness to roll up sleeves and help the team
Ability to manage and organize time to meet objectives and deadlines
Lives and leads by TSRC values and serves as an example of the best we want to see in our team
Ability to interact professionally with customers, vendor partners, and fellow employees
Motivation to learn, grow, self-direct, and be proactive
Demonstrates honesty, integrity, conscientiousness, reliability, and responsiveness
Possesses a positive attitude and sense of humor
Possesses an innovative mindset, demonstrates flexibility and problem-solving skills when met with challenges

Job Duties

Portrays a positive company image and engages in professional and friendly communication with clients, vendors, employees, and visitors
Maintains the upkeep and presentation of the front desk, the library, the bistro, the showroom, the bathrooms, and meeting rooms
Admits visitors to the building and greets with a welcoming, positive, and energetic attitude
Fields incoming calls in a pleasant, timely, and professional manner and routes to appropriate party
takes messages as needed
Receives inbound mail and deliveries and distributes to the appropriate party in a timely manner
Posts all outbound mail each morning and afternoon
Maintains and internally distributes company directory
Maintains calendars for the showroom and meeting rooms
Manages orders and maintains stock of kitchen, office, mailing, and bathroom supplies at all times
Reloads the copiers and fax machines with toner and paper daily
Checks and restocks the bathrooms throughout the day
Waters all plants as needed, including indoors and at the front doors
Wipes down and cleans all table- and countertops in the bistro
Loads and unloads dishwasher, cleans dishes, and puts dishes away
Stocks, cleans out, and wipes down fridges in the bistro and board room regularly
Prepares reception, the library, the bistro, the showroom, the bathrooms, and meeting areas ahead of guests’ arrival and internal usage to ensure a gracious atmosphere upon entry
Tidies all areas after meetings, events, and tours to ensure a professional and neat presentation
Coordinates all food meetings upon request, including ordering food, preparing meetings spaces, and tidying up afterwards
Coordinates with vendors to ensure library samples and literature are updated and fresh
Orders samples for employees and clients
Maintains the order and accessibility of samples and literature
Manages the sample chair program, adding new chairs to the inventory, tagging and processing samples, and checking chairs in and out of sample library
Manages showroom product, ensuring sample locations and corresponding product information are accurate and navigable
Develops and maintains a working knowledge of the furniture industry, including key vendors and product lines
Assists with clerical and light administrative functions such as typing letters, sending faxes, etc.
Assists with setting up and breaking down on-site events, including industry networking events and internal company events
Assists with processing and sending mass mailings as needed
Maintains customer confidence and protects operations by keeping information confidential
Maintains a safe and clean working environment by complying with policies, procedures, and regulations
Other duties as assigned