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shift supervisor - Store# 63103, SR-46 & CYPRESS

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $19.37 - $21.99
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
basic life insurance
supplemental life insurance
short-term disability
long-term disability
Paid parental leave
Paid vacation
Sick Time
Holiday pay
401(k) retirement plan
company stock program
Tuition coverage
Student loan management
backup care

Job Description

Starbucks Coffee Company is a globally recognized coffeehouse chain known for crafting the world’s finest coffee and fostering meaningful connections one cup at a time. Established as a premier destination for specialty coffees and premium beverages, Starbucks has built a unique culture centered around creating warm and welcoming environments where customers feel a genuine sense of community and belonging. With thousands of locations worldwide, Starbucks remains committed to innovation, quality, and sustainability in both its products and social practices.

Joining Starbucks as a Shift Supervisor means stepping into a leadership role where your craft and heart contribute to shaping the customer experience and team environment. This role is essential in maintaining the high standards of quality that Starbucks customers expect while fostering a positive, inclusive workplace culture. As a Shift Supervisor, you will lead your coffeehouse in delivering exceptional service through operational excellence and team empowerment. You will be responsible for managing shifts, coaching partners, maintaining store standards, and ensuring customer satisfaction during your leadership hours.

This position offers flexible working hours, including early mornings, evenings, weekends, nights, and holidays, accommodating diverse schedules. Starbucks emphasizes partner growth and development, empowering you through continuous learning opportunities and offering industry-leading benefits, including medical, dental, vision insurance, paid parental leave, paid vacation, and access to a 401(k) plan with employer match. Starbucks also supports partner education with 100% tuition coverage for a first-time bachelor’s degree through a partnership with Arizona State University via the Starbucks College Achievement Plan. Recognized as an equal opportunity employer, Starbucks fosters an inclusive environment, providing reasonable accommodations for applicants with disabilities and committing to nondiscriminatory hiring practices.

In this leadership role, your primary responsibilities will include directing and coordinating store operations to ensure smooth and efficient service during your shifts. You will guide and motivate team members, fostering a collaborative, respectful atmosphere that drives employee engagement and customer satisfaction. You will manage cash handling processes and ensure compliance with store safety and security protocols. Preparing and coaching the preparation of food and beverages to Starbucks standards or customized orders will be a key part of your role, ensuring every cup and plate served meets quality expectations. Your ability to delegate tasks effectively, communicate clearly, and maintain a positive retail environment are crucial for success.

Starbucks places strong value on interpersonal skills, teamwork, and relationship building, and these qualities will be integral to your daily work. Your previous experience in customer-facing roles and proven leadership abilities will help you succeed in this position. The company offers a dynamic, fast-paced work environment where every shift offers the opportunity to brighten someone’s day and contribute to a welcoming community space. This role is ideal for individuals passionate about coffee, leadership, and creating meaningful customer connections while growing their career in the retail and hospitality industry.

Job Requirements

  • Maintain regular and consistent attendance and punctuality with or without accommodation
  • available to work flexible hours including early mornings, evenings, weekends, nights, and holidays
  • meet store policies on quality beverages and food, cash handling, and safety with or without accommodation
  • six months of customer service experience
  • experience in delegating tasks or coordinating employees

Job Qualifications

  • Six months of experience interacting with and fulfilling customer requests
  • experience delegating or coordinating tasks of two or more employees
  • effective oral communication skills
  • strong interpersonal skills
  • ability to learn quickly
  • knowledge of the retail environment
  • ability to work as part of a team
  • ability to build relationships

Job Duties

  • Lead and coordinate daily store operations during shifts
  • coach and prepare partners in the preparation of food and beverages to Starbucks quality standards
  • delegate tasks to team members and manage workflow efficiently
  • ensure compliance with store safety, security, and cash handling policies
  • maintain a welcoming and positive environment for customers and partners
  • address and resolve customer issues and inquiries promptly
  • monitor store operating policies and quality standards

Job Criteria

Experience

Entry Level (1-2 years)


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