Shift Supervisor - Popeyes

Applegreen USA operates more than 80 travel plazas strategically located across the Northeast and Midwest regions of the United States. These travel plazas serve as essential waypoints for travelers, offering a unique blend of convenience, comfort, and a wide variety of retail and dining options. The company partners with some of the most popular food brands, including Auntie Anne's, Burger King, Chick-Fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, among others, to provide travelers with an extensive range of delicious food options. This robust presence in the travel plaza industry underscores Applegreen's commitment to refreshing travelers on their journeys by delivering excellent service and quality products in a welcoming environment.

Applegreen prides itself on its core values which are at the heart of its organizational culture and customer service philosophy. These values emphasize putting customers and communities first, valuing and developing their employees, and fostering a workplace driven by pace, passion, and performance. The company also embraces change and seeks new opportunities, making it a dynamic and forward-looking employer.

The role of the Shift Supervisor at Applegreen is a pivotal position within the company’s operational framework. The Shift Supervisor is responsible for leading a team during their shift to ensure that all aspects of customer service and operational duties are executed flawlessly. This includes making sure team members perform their duties thoroughly, adhere to brand standards, and comply with food safety regulations. The supervisor acts as a role model for customer engagement, striving to maintain positive interactions with travelers, efficiently resolving customer complaints, and upholding the highest standards of service.

In addition to leadership, the Shift Supervisor has important responsibilities related to training newly hired team members, ensuring proper cash handling procedures are followed, and managing the overall flow and productivity of the shift. The role involves hands-on operational tasks such as opening and closing procedures, operating point-of-sale systems, food handling, and kitchen-related duties. Supervisors must maintain a comprehensive knowledge of the products and services available at the plaza to actively cross-sell and up-sell to customers.

This position requires an individual who is capable of multitasking and managing various responsibilities simultaneously, including stock maintenance, equipment sanitation, and compliance with company policies. The Shift Supervisor needs to report any issues or operational concerns to plaza leadership promptly to maintain smooth operation of the business. Applegreen offers competitive benefits including flexible schedules, medical/dental/vision insurance, paid time off, 401(k) with company match, earned wage access, education assistance, employee referral bonuses, meal discounts, and pet insurance, making it an attractive workplace for individuals seeking growth and stability in the hospitality and retail travel sector. This role not only demands effective leadership and service skills but also offers a rewarding opportunity to be part of a reputable company dedicated to supporting its employees and customers alike.