Shift Supervisor - Nathans

Applegreen USA is a prominent travel plaza operator managing over 80 locations across the Northeast and Midwest regions. These travel plazas are designed to offer convenience, comfort, and an extensive array of food and retail options to travelers. Partnering with popular brands like Auntie Anne's, Burger King, Chick-Fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, and Starbucks, Applegreen creates welcoming environments where customers can refresh during their journeys. The company is dedicated to delivering exceptional customer experiences through its well-trained staff and commitment to quality service.

As a travel plaza operator, Applegreen combines hospitality with retail services, emphasizing speed, passion, and performance. The company is rooted in core values that place customers and communities at the heart of all their operations. Applegreen also prioritizes the development of its employees and embraces change and innovation in its processes and service offerings. This approach fosters a vibrant workplace culture that supports growth, teamwork, and continuous improvement.

The role of Shift Supervisor at Applegreen is crucial to maintaining the high standards of service and operational efficiency that define their travel plazas. The Shift Supervisor leads teams during shifts, ensuring personnel provide friendly, prompt, and helpful customer service while strictly adhering to brand standards and food safety protocols. This leadership role involves monitoring compliance with cash handling policies, overseeing the training of new team members, and managing daily operations such as opening and closing procedures.

Shift Supervisors act as role models by demonstrating proactive customer engagement, swiftly resolving complaints, and supporting team members throughout their shifts. They are responsible for maintaining cleanliness standards, ensuring proper food handling, and operating point-of-sale systems accurately. This position requires strong organizational skills and the ability to multitask in a fast-paced environment. Supervisors are expected to foster a positive workplace atmosphere by encouraging teamwork and professional development.

Beyond operational duties, the Shift Supervisor plays a vital part in business growth by actively cross-selling and upselling products, contributing to increased revenue for the plaza. Maintaining an in-depth knowledge of the products and services available helps them inform and assist customers effectively. Shift Supervisors also communicate any operational issues or concerns to plaza leadership, ensuring ongoing improvement and safety.

This position offers a flexible schedule including days, nights, weekends, and holidays, accommodating the dynamic nature of travel plaza operations. Applegreen provides competitive benefits such as medical, dental, and vision insurance, paid time off, 401(k) with company match, earned wage access, education assistance, employee referral bonuses, meal discounts, and pet insurance. These benefits underline the company’s commitment to supporting its employees' well-being and professional growth.

For those with experience in cash handling and customer service, and preferably some leadership background, this role offers an exciting opportunity to join a respected and expanding company. Applegreen values enthusiasm, friendliness, and the ability to work effectively with both customers and coworkers. The Shift Supervisor position is a stepping stone to further career development within the hospitality and retail sectors, backed by the comprehensive support and resources of Applegreen USA.