Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Flexible
Day Shifts
Weekend Shifts
Benefits
employee discount
Dental Insurance
Employee assistance program
Health Insurance
Vision Insurance
Job Description
Gopuff is a rapidly growing delivery service company that specializes in providing everyday essentials to customers quickly and conveniently. Founded with the mission to offer on-demand delivery 24/7, rain or shine, Gopuff has revolutionized the retail and convenience market. The company caters to a broad customer base that includes busy individuals, families, and anyone in need of quick access to snacks, groceries, beverages, and other lifestyle products. By leveraging technology and a robust logistics network, Gopuff ensures customers enjoy a seamless online ordering experience with fast, reliable delivery directly to their doors.
As part of its expansion into the food and beverage sector, Gopuff has integrated Starbucks operations within its fulfillment centers to deliver the iconic coffee experience to customers swiftly. This partnership emphasizes quality, customer satisfaction, and operational excellence, reflecting both Starbucks' and Gopuff's commitment to high standards.
The Shift Supervisor role for the Starbucks Operations team at Gopuff is a vital position that supports store-level leadership to maintain and elevate the customer experience. Reporting directly to the Site Leader, the Shift Supervisor is responsible for overseeing daily operations during their shifts, managing a team of baristas, and ensuring that Starbucks standards and Gopuff policies are consistently upheld. This role demands a balance between excellent customer service, team leadership, and operational efficiency, all within a fast-paced and dynamic environment.
The supervisor acts as an essential conduit between management and staff, providing leadership, coaching, and feedback to drive performance and foster a positive work atmosphere. They are expected to deploy baristas effectively, delegate tasks, and support training initiatives, contributing to both individual employee growth and the overall success of the location. Additionally, the supervisor plays a crucial role in maintaining store organization, quality control, and adherence to health and safety protocols. This ensures every beverage and product meets the meticulous standards customers expect from Starbucks.
The position offers an excellent opportunity for those with leadership experience in retail, hospitality, or other fast-paced environments who are passionate about delivering outstanding service and operational excellence. Flexibility in working hours is required as shifts may include early mornings, evenings, weekends, and holidays to best serve customers and support the team.
Joining Gopuff as a Starbucks Shift Supervisor means becoming part of a diverse, inclusive workplace where teamwork, innovation, and respect for individual contributions are highly valued. The company also provides competitive benefits and supports career growth within a fast-evolving sector. Overall, this role is ideal for motivated, organized individuals who thrive in leadership roles and are ready to help shape the future of convenience retail while delivering a beloved brand experience efficiently and professionally.
As part of its expansion into the food and beverage sector, Gopuff has integrated Starbucks operations within its fulfillment centers to deliver the iconic coffee experience to customers swiftly. This partnership emphasizes quality, customer satisfaction, and operational excellence, reflecting both Starbucks' and Gopuff's commitment to high standards.
The Shift Supervisor role for the Starbucks Operations team at Gopuff is a vital position that supports store-level leadership to maintain and elevate the customer experience. Reporting directly to the Site Leader, the Shift Supervisor is responsible for overseeing daily operations during their shifts, managing a team of baristas, and ensuring that Starbucks standards and Gopuff policies are consistently upheld. This role demands a balance between excellent customer service, team leadership, and operational efficiency, all within a fast-paced and dynamic environment.
The supervisor acts as an essential conduit between management and staff, providing leadership, coaching, and feedback to drive performance and foster a positive work atmosphere. They are expected to deploy baristas effectively, delegate tasks, and support training initiatives, contributing to both individual employee growth and the overall success of the location. Additionally, the supervisor plays a crucial role in maintaining store organization, quality control, and adherence to health and safety protocols. This ensures every beverage and product meets the meticulous standards customers expect from Starbucks.
The position offers an excellent opportunity for those with leadership experience in retail, hospitality, or other fast-paced environments who are passionate about delivering outstanding service and operational excellence. Flexibility in working hours is required as shifts may include early mornings, evenings, weekends, and holidays to best serve customers and support the team.
Joining Gopuff as a Starbucks Shift Supervisor means becoming part of a diverse, inclusive workplace where teamwork, innovation, and respect for individual contributions are highly valued. The company also provides competitive benefits and supports career growth within a fast-evolving sector. Overall, this role is ideal for motivated, organized individuals who thrive in leadership roles and are ready to help shape the future of convenience retail while delivering a beloved brand experience efficiently and professionally.
Job Requirements
- 1+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience
- ServeSafe Certification highly preferred
- Ability to work flexible hours including early mornings, evenings, weekends and holidays
- Must have a welcoming and helpful attitude toward new team members
- Ability to learn and adapt to current technology needs
- Ability to work both independently and with a team
- Strong attention to detail and ability to follow multi-step processes
- Commitment to providing quality and consistent customer experience
Job Qualifications
- 1+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience
- 1 year of leadership in a cafe is preferred
- ServeSafe Certification highly preferred
- Starbucks or other fast-paced cafe experience preferred
- Ability to work with fluid schedules
- Welcoming and helpful attitude toward new team members
- Learn and adapt to current technology needs
- Work both independently and with a team
- Have a focus on quality and take pride in your work
- Attention to detail and follow a multi-step processes
Job Duties
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and Gopuff
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
- Anticipates customer and store needs by constantly evaluating environment for cues
- Communicates information to manager so that the team can respond as necessary to create a great working environment during each shift
- Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Provides feedback to manager on employee performance during shift
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to baristas on shift to ensure operational excellence and to improve performance
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns
- Executes store operations during scheduled shifts
- Organizes opening and closing duties as assigned
- Maintains regular and consistent attendance and punctuality
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
- Follows health, safety and sanitation guidelines for all products
- Works flexible hours including early mornings, evenings, weekends and/or holidays as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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