Shift Supervisor - Lead Barista, Starbucks, Bronx, #620

Mount Vernon, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $20.25

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) retirement savings plan

25% employee discount

Vacation Time

Sick Time

Employee assistance program

Job Description

Gopuff is a leading on-demand delivery service that specializes in providing customers with everyday essentials quickly and efficiently. With a focus on convenience and customer satisfaction, Gopuff delivers a range of products including snacks, beverages, and household items right to customers' doors, day and night. The company prides itself on innovation and speed, aiming to reshape the retail landscape by offering a seamless shopping experience that is faster and more reliable than traditional methods. Gopuff’s commitment to quality, customer service, and a dynamic work environment makes it an exciting workplace for individuals eager to be part of a fast-growing tech-driven company.

The Shift Supervisor role within Gopuff’s Starbucks Operations team plays a crucial part in maintaining the high standards associated with both Gopuff and Starbucks brands. This position is designed for someone who is passionate about leadership and customer service excellence while being capable of managing store operations efficiently during their shift. Reporting directly to the Site Leader, the Shift Supervisor ensures order accuracy and prompt delivery to customers, thereby directly contributing to the overall success of the store.

This role involves leading and supporting a team of baristas, delegating daily tasks, and ensuring that both Starbucks and Gopuff operational standards are upheld. The Shift Supervisor fosters a positive and collaborative working environment by providing clear guidance, coaching, and feedback to the team. They play an essential role in new employee training and ongoing development, ensuring that the workforce remains motivated and well-prepared to offer exceptional service. A calm and composed demeanor is necessary to handle the fast-paced and sometimes high-pressure environment, particularly during busy periods.

Working hours for the Shift Supervisor may include early mornings, evenings, weekends, and holidays to align with store needs and support employees effectively. Compensation is competitive and varies based on location, with an example rate of $20.25 per hour in Bronx, NY, reflecting the cost-of-labor index specific to that area. Overall, this role offers an excellent opportunity for individuals looking to develop their leadership skills in the retail and food service industry while contributing to a company dedicated to customer satisfaction and operational excellence.

Job Requirements

1+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience
ability to work with fluid schedules
ServeSafe certification highly preferred
Starbucks or other fast-paced cafe experience preferred
welcoming and helpful attitude toward new team members
learn and adapt to current technology needs
have a focus on quality and take pride in your work
attention to detail
follow a multi-step processes

Job Qualifications

1+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience
1 year of leadership in a cafe is preferred
ServeSafe certification highly preferred
Starbucks or other fast-paced cafe experience preferred
ability to work with fluid schedules
welcoming and helpful attitude toward new team members
learn and adapt to current technology needs
work both independently and with a team
have a focus on quality and take pride in your work
attention to detail and follow a multi-step processes

Job Duties

act with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and Gopuff
maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
anticipate customer and store needs by constantly evaluating environment for cues
communicate information to manager so that the team can respond as necessary to create a great working environment during each shift
assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
provide feedback to manager on employee performance during shift
create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to baristas on shift to ensure operational excellence and to improve performance
develop positive relationships with shift team by understanding and addressing individual motivation, needs and concerns
execute store operations during scheduled shifts
organize opening and closing duties as assigned
maintain regular and consistent attendance and punctuality
provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
follow health, safety and sanitation guidelines for all products