Shift Supervisor - Dunkin' Donuts

SSP America is a leading food service company specializing in providing high-quality dining experiences in travel locations such as airports, train stations, and other transportation hubs. As part of an international company, SSP America operates a broad portfolio of food and beverage brands dedicated to serving a diverse range of customers. With a strong commitment to excellence and customer satisfaction, SSP America consistently enhances the travel dining experience by creating vibrant, welcoming, and efficient food and beverage outlets.

At SSP America, the Shift Supervisor position is an excellent entry point into the world of restaurant management. This role is designed for individuals eager to develop their leadership skills and move up the career ladder within a dynamic and supportive environment. Shift Supervisors play a vital role in maintaining the company’s high standards by ensuring that every aspect of the operation runs smoothly during their shifts. They are responsible for leading teams to achieve and exceed operational goals, managing staff, and delivering excellent customer service.

Shift Supervisors at SSP America are known for their warm, friendly demeanor, and ability to lead by example. They make a strong impression on guests by providing courteous and professional service, reinforcing the company’s core principles. This role requires a proactive approach to problem-solving and the capacity to support, motivate, and coach team members to foster a collaborative and productive workplace.

Working full-time with a competitive pay rate of $24.50 per hour, the position also offers a comprehensive benefits package which includes full benefits and opportunities for career advancement. Shift Supervisors must have open availability, including early mornings and potential overnight shifts, reflecting the company's commitment to meeting the needs of a travel-oriented clientele that requires service around the clock.

The role involves a diverse range of responsibilities, including running shifts according to SSP America's established standards and operating procedures, greeting guests, training new hires, and completing required opening, ongoing, and closing checklists. Supporting, coaching, and directing the team to meet business goals is a critical function of the position, along with other duties as assigned. The role contributes directly to the business’s success by ensuring operational excellence and creating a positive environment for both guests and employees.

SSP America is an equal opportunity employer committed to diversity and inclusion. Employment decisions are made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or other protected status. The company provides reasonable accommodations during the application and interview process to comply with applicable laws. This welcoming and inclusive culture, combined with opportunities for professional growth, makes SSP America an attractive employer for aspiring hospitality professionals looking for a fulfilling career in food service management.