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Shift Supervisor

Job Overview

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Compensation

Hourly
Range $21.27 - $24.14
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
basic life insurance
supplemental life insurance
Paid parental leave
Paid vacation
Sick Time
Holiday pay
401(k) retirement plan
stock purchase program
Tuition coverage

Job Description

Starbucks Coffee Company is a globally recognized coffeehouse chain known for crafting the world’s finest coffee and creating warm, welcoming spaces where customers can connect and enjoy meaningful moments. With a commitment to quality and community, Starbucks has established itself as a leader in the retail coffee industry, renowned not only for its exceptional beverages but also for its dedication to fostering a positive customer experience. Starbucks locations serve millions of customers worldwide daily, offering a wide variety of handcrafted beverages, food items, and merchandise in a comfortable environment designed to bring people together.

As a shift supervisor at Starbucks, you will play a crucial leadership role by guiding your team to deliver an outstanding customer experience through craftsmanship, teamwork, and heart. This position involves taking charge during shifts to ensure that the store operates efficiently while maintaining the high standards Starbucks is known for. You will be tasked with leading, coaching, and developing partners (employees) on your shift to build a positive work environment where collaboration and excellence thrive. The shift supervisor ensures that every customer receives quality beverages and food products prepared according to Starbucks’ standards or customized requests.

This role requires a balance of operational leadership and interpersonal skills. Shift supervisors manage various functions such as cash handling, store safety, and security, all while fostering a sense of community within the store. Flexibility is key, as the position may require working early mornings, evenings, weekends, nights, and holidays to meet store needs. Starbucks invests in its partners' professional growth through developmental experiences and comprehensive benefits geared toward supporting employees’ well-being and career advancement.

Working as a Starbucks shift supervisor, you will have access to industry-leading benefits including health, dental, vision, life insurance, paid parental leave, vacation, sick time, and holiday pay. Additionally, Starbucks offers financial wellness programs such as a 401(k) plan with employer match, stock purchase program, and student loan management resources. One of the standout benefits is the Starbucks College Achievement Plan, which provides 100% tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program.

This role is ideal for individuals who are motivated by building relationships, leading a team, and crafting exceptional coffee experiences that brighten customers' days. Starbucks values diversity and inclusivity, ensuring equal employment opportunities and accommodations for persons with disabilities. If you thrive in a dynamic, customer-focused environment and are passionate about making a positive impact in your community through meaningful moments, this is an excellent opportunity to grow your career within an iconic company.

Job Requirements

  • maintain regular and consistent attendance and punctuality
  • available to work flexible hours including early mornings, evenings, weekends, nights and holidays
  • meet store operating policies and standards including quality beverage and food preparation, cash handling and store safety
  • at least six months of customer interaction experience
  • at least six months experience delegating tasks or coordinating a team
  • able to perform duties with or without reasonable accommodations

Job Qualifications

  • six months of experience in customer-facing roles
  • experience delegating or coordinating tasks for two or more employees
  • effective oral communication skills
  • strong interpersonal skills
  • ability to direct the work of others
  • knowledge of the retail environment
  • ability to work as part of a team
  • ability to build relationships

Job Duties

  • lead and coach team members during shifts
  • ensure quality preparation of food and beverages
  • manage cash handling and store security
  • maintain store operating policies and standards
  • delegate tasks to employees and coordinate team efforts
  • foster a welcoming and inclusive environment for customers
  • support store safety and compliance

Job Criteria

Experience

Entry Level (1-2 years)


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