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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Night Shifts
Benefits
competitive pay
free meal each shift
bonus eligible
Tuition Reimbursement
Scholarship Opportunities
flexible schedules
Vacation pay
Paid Time Off
medical benefits
KFC Foundation programs
Job Description
KFC, a globally recognized leader in the quick-service restaurant industry, is renowned for its original recipe fried chicken and commitment to delivering quality dining experiences across the world. With a strong emphasis on customer satisfaction, operational excellence, and employee growth, KFC affiliates aim to foster a dynamic workplace environment where dedication and leadership are highly valued. The company combines its rich heritage with innovative strategies to lead the fast-food segment and cater to an ever-growing customer base. It operates with strong core values centered on teamwork, integrity, accountability, and community involvement, making it an employer of choice for individuals seeking... Show More
Job Requirements
- 1 year of restaurant/retail experience
- 3 months shift lead experience preferred
- Must be at least 18 years of age
- Accessibility to dependable and reliable transportation
- Excellent communication skills
- Management/leadership and organizational skills
- Physical dexterity required (ability to move up to 50 lbs from one area to another)
- Attendance and punctuality a must
- Ability to operate cash register and make change
- Basic math skills
- Ability to maintain customer satisfaction and adhere to health and safety standards
- Commitment to promote KFC's culture and values
- Ability to provide constructive feedback
- Ability to execute shift duties accurately and efficiently
- Commitment to promote equity, inclusion and belonging
- Ability to ensure teammates and customers enjoy a positive experience
Job Qualifications
- 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
- Excellent communication skills
- Management/leadership skills
- Organizational skills
- Basic math skills
- Ability to provide constructive feedback
- Commitment to equity, inclusion and belonging
- Ability to maintain customer satisfaction and health and safety standards
Job Duties
- Ensure consistent customer satisfaction by executing KFC Connect Success Routine and prioritizing customer needs
- Oversee team members' completion of shift tasks and maintain clean, neat appearances
- Ensure food safety, quality, and accuracy of orders
- Resolve customer complaints quickly, maintaining positive customer relations
- Provide regular feedback to the RGM on team member performance
- Offer ongoing constructive and positive feedback to team members
- Actively participate in training team members
- Handle conflicts constructively and work with the RGM to achieve resolution
- Assist the RGM in screening team member candidates
- Assist with profit and loss management by following cash control and security procedures, maintaining inventory and managing labor
- Oversee proper product preparation, rotation, portioning, cooking and holding times
- Assist the RGM with facility maintenance and ensure health and safety standards are always followed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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