Wawa logo

Shift Supervisor

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $19.00 - $21.90
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Work Schedule

Rotating Shifts
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Paid holidays

Job Description

Wawa is a renowned convenience store and gas station chain committed to enhancing the daily lives of its customers through exceptional service, quality products, and a welcoming environment. Founded with a mission to provide not just essentials but also a friendly and memorable experience, Wawa has grown to become a trusted name in the communities it serves. Known for its delicious hoagies, fresh coffee, and vast array of fresh foods, Wawa operates numerous locations that prioritize team collaboration, customer satisfaction, and innovation. The company strongly values its Associates, considering them the secret ingredient to its success and fostering a culture where employees are treated as owners and partners in growth. Wawa champions diversity, inclusion, and community involvement, making it a great place to build a fulfilling career. Employment with Wawa offers an opportunity to thrive within a supportive and dynamic environment that encourages personal and professional development across multiple career paths. As part of its commitment to fostering talent, Wawa offers competitive wages and comprehensive benefits providing a well-rounded employment package that supports employees’ varied needs and aspirations.

The role of Team Supervisor at Wawa is a pivotal leadership position that involves guiding a team during shifts to ensure operational excellence and superior customer service. As the Team Supervisor, you are the senior leader responsible for maintaining the flow of the shift, managing staff performance, and creating a positive atmosphere that elevates the overall customer experience. You will utilize your decision-making abilities to address shifts’ dynamic challenges and support your team in meeting daily business goals. This leadership role demands a hands-on approach, requiring you to model Wawa's values, promote teamwork, and enforce company policies effectively. Beyond managing daily shift activities, you also play a crucial role in developing associates by providing coaching, feedback, and growth opportunities. This position offers a chance to influence the store’s success directly, engage closely with customers and staff, and build leadership skills in a fast-paced retail environment. Joining Wawa as a Team Supervisor means stepping into a career-defining role with the potential for advancement and an engaging work culture poised to help you reach new heights in your professional journey.

Job Requirements

  • high school diploma or equivalent
  • previous experience in a supervisory or team lead role
  • availability to work flexible shifts including weekends and holidays
  • basic math and computer skills
  • ability to stand for extended periods
  • strong organizational skills
  • willingness to learn and adapt in a fast-paced environment

Job Qualifications

  • experience in retail or customer service leadership
  • strong leadership and interpersonal skills
  • ability to make quick, effective decisions
  • excellent communication skills
  • knowledge of operational procedures
  • commitment to delivering outstanding customer experiences
  • ability to lead by example and motivate a team

Job Duties

  • lead and supervise team members during shifts to ensure smooth operations
  • drive execution of operational plans and company policies on site
  • deliver exceptional customer service and resolve any issues promptly
  • make key decisions to maintain shift efficiency and productivity
  • coach and develop associates to improve performance and morale
  • maintain store cleanliness and safety standards
  • manage inventory and oversee cash handling procedures

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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