Shift Manager-Franchise - 3081 - Lithonia, GA (Lithonia, GA)

Job Overview

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Work Schedule

Rotating Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule

Job Description

We are a dynamic and guest-focused restaurant committed to delivering exceptional dining experiences and maintaining high standards of service and operational excellence. As a well-established entity in the hospitality industry, our restaurant prides itself on creating a warm and welcoming environment where every guest feels valued and every employee is empowered to contribute to our collective success. We believe that excellent customer service and efficient restaurant management are the cornerstones of our business, fostering repeat patronage and a loyal customer base.

The Shift Manager plays a pivotal role in our restaurant by acting as the "Every Shift" leader. This position is essential in ensuring guest satisfaction and the smooth performance of the restaurant during each shift. Reporting directly to the Assistant Manager or General Manager, the Shift Manager is responsible for supervising restaurant employees, addressing guest concerns promptly, and maintaining operational standards. We seek motivated, service-oriented individuals who possess a high school diploma or GED and a valid driver's license to take on this significant leadership role within our team. This is an excellent opportunity for those who thrive in fast-paced environments and have a passion for managing and inspiring others while ensuring every guest leaves happy. As a Shift Manager, you will be instrumental in driving team performance, upholding company policies, and contributing to a positive work culture that values respect, collaboration, and continuous improvement.

Job Requirements

  • High school education or GED
  • Valid driver's license
  • Ability to work flexible hours including evenings and weekends
  • Strong leadership skills
  • Effective communication skills
  • Experience in customer service or restaurant environment preferred

Job Qualifications

  • High school education or GED
  • Prior experience in restaurant or hospitality management preferred
  • Strong leadership and interpersonal skills
  • Excellent communication abilities
  • Ability to work in a fast-paced environment
  • Valid driver's license

Job Duties

  • Supervise restaurant employees during each shift
  • Ensure guest satisfaction through attentive service
  • Lead and motivate staff to maintain high performance standards
  • Address and resolve guest complaints efficiently
  • Collaborate with management to implement operational policies
  • Monitor restaurant cleanliness and safety standards
  • Assist in training new employees

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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