Shift Manager - 4160

Five Guys is a renowned fast-casual restaurant chain that is widely recognized for its commitment to serving high-quality burgers and fries made from fresh ingredients. Established as a leader in the quick-service restaurant industry, Five Guys prides itself on maintaining clean and welcoming establishments where customer service is of the utmost importance. With plans for rapid expansion, including the opening of over 1000 new locations across North America, Five Guys offers significant career growth opportunities for its employees, emphasizing internal promotion and development. The company's culture revolves around a fun, high-energy work environment that honors food quality and safety while encouraging a friendly and dynamic workplace. This inclusive approach is reflected in the company’s equal employment opportunity policies, wherein diversity and representation of women, people of color, veterans, and individuals with disabilities are actively prioritized.

The role of Shift Manager at Five Guys involves a dynamic blend of leadership, operational responsibility, and hands-on work in a fast-paced restaurant setting. Shift Managers are trained to perform all tasks that Crew Members and Shift Leaders do, but with the additional responsibility of overseeing the restaurant's daily operations in the absence of the General Manager. This includes ensuring compliance with Five Guys' high standards in product preparation, customer relations, restaurant maintenance, staff management, and inventory control. This position is compensated at a rate of $19 per hour, with additional tips and bonuses based on performance, including a Secret Shopper bonus plan that rewards teams for delivering excellent customer service. Shift Managers are expected to uphold the company's core convictions—which include remaining humble, exceeding expectations, always doing the right thing, and leading by example—while fostering a workplace where team members feel motivated, valued, and part of a shared mission.

Working hours align with the restaurant's operational schedule, typically from 11:00 am to 10:00 pm, with no drive-thru service. Benefits provided by Five Guys are competitive and comprehensive, including medical, dental, vision, and pet insurance, along with a 401(k) plan with company match for eligible employees. The company also offers an Employee Assistance Program and a Relief Fund, supported by both owners and employees, underscoring its dedication to employee welfare. Shift Managers will find themselves in a role that demands energetic leadership and operational excellence but offers rewarding incentives, career advancement potential, and the satisfaction of working with high-quality products in an environment that values both food safety and a positive team culture. This position is ideal for individuals with 1-2 years of supervisory experience in food service or retail settings who are passionate about creating great customer experiences and building strong, motivated teams at work.