The Wendy's Company logo

Shift Manager

Medford, MA, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $17.90 - $25.05
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Work Schedule

Flexible
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Benefits

Healthcare benefits
Paid Time Off
401(k) with employer match
Employee assistance program
Paid training
Career growth opportunities
Equal opportunity employer

Job Description

Wendy's is a renowned fast-food restaurant chain known for its commitment to quality food, exceptional customer service, and a welcoming work environment. As one of the largest and most respected quick-service restaurants in the world, Wendy's has built a reputation that is synonymous with fresh ingredients and a friendly dining experience. The company prides itself on fostering a diverse and inclusive culture where all employees, whether in leadership or entry-level positions, are valued as part of the Wendy's family. They invest in their team members by providing thorough training, career advancement opportunities, and a supportive environment that encourages growth and development.

Wendy's is currently seeking energetic, motivated, and responsible individuals to join their team as Shift Managers. This key leadership role involves overseeing daily restaurant operations during shifts, ensuring quality food preparation, excellent customer service, and maintaining a clean, safe, and efficient work environment. Shift Managers act as important liaisons between store employees and upper management, playing a vital role in creating an outstanding customer experience and supporting team members as they develop their skills. This full-time position offers competitive pay ranging from $17.90 to $25.05 per hour, along with several valuable benefits including healthcare coverage, paid time off, 401(k) with employer match, and access to an employee assistance program for all staff members.

In the role of Shift Manager, you will be expected to demonstrate strong problem-solving skills, a passion for excellent customer service, and the ability to make prompt, effective decisions. Leadership comes naturally to you, and you are committed to mentoring and growing the team around you, ensuring that everyone adheres to Wendy's high standards for food safety, cleanliness, and operational procedures. Flexibility in work schedule is essential to meet the demands of this dynamic position, and being comfortable standing and moving throughout your shift is required. You will engage with various restaurant equipment such as headsets, registers, and grills, and represent the Wendy's brand with pride and professionalism.

At Wendy's, career growth is more than just a promise – it is a reality. The company offers numerous opportunities for advancement within the restaurant itself and beyond, empowering employees who demonstrate dedication and a drive to succeed. Paid training programs are designed to equip you with the knowledge and skills necessary to lead effectively and embody the Wendy’s way of doing business. Whether you are new to management or an experienced leader looking to make a meaningful impact, this position provides an excellent platform for personal and professional growth.

Wendy’s commitment to diversity and inclusion means that people of all ages, races, religions, nationalities, genders, and LGBTQ+ community members are encouraged to apply. The company is a proud equal opportunity employer, offering reasonable accommodations for individuals with disabilities to perform essential job functions. Through a culture of mutual respect, integrity, and teamwork, working as a Shift Manager at Wendy’s not only offers a fulfilling career but also a supportive and enjoyable workplace culture where your contributions truly matter.

Job Requirements

  • Willingness to stand and move for most of the shift
  • Ability to use restaurant equipment such as headsets, registers, and grills
  • Flexible work schedule availability
  • Reliable transportation to commute to home store and other locations as needed
  • Commitment to uphold brand standards and procedures
  • Ability to promote a culture of food safety
  • Dedication to teaching and growing the team

Job Qualifications

  • High school diploma or equivalent
  • Previous restaurant or retail management experience preferred
  • Strong leadership and communication skills
  • Ability to work flexible hours including weekends and holidays
  • Commitment to food safety and sanitation standards
  • Proficiency with restaurant equipment
  • Passion for customer service and team development

Job Duties

  • Oversee daily restaurant operations during assigned shifts
  • Ensure adherence to Wendy's brand standards and food safety protocols
  • Lead and mentor team members to deliver excellent customer service
  • Manage use of restaurant equipment including registers, headsets, and grills
  • Maintain a clean, safe, and welcoming restaurant environment
  • Handle problem-solving and decision-making tasks effectively
  • Support career growth and training initiatives for staff

Job Criteria

Experience

Mid Level (3-7 years)


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