The Wendy's Company logo

Shift Manager

Woburn, MA, USA|Travel, Onsite

Job Overview

briefcase

Employment Type

Full-time
moneybag

Compensation

Hourly
Range $17.90 - $25.05
clock

Work Schedule

Flexible
diamond

Benefits

Healthcare benefits
Paid Time Off
401(k) with employer match
Employee assistance program
Career growth opportunities
Paid training

Job Description

Wendy's is one of the world's most iconic fast-food restaurant chains, renowned for its fresh, made-to-order meals, and dedication to customer satisfaction. Founded in 1969 by Dave Thomas, Wendy's has grown into a global brand recognized for its quality food, innovative menu offerings, and a welcoming dining environment. The company places a strong emphasis on community values and employee development, creating an inclusive atmosphere for both customers and team members. Wendy's operates thousands of restaurants across various countries, consistently delivering a unique blend of fast, friendly service with a focus on real food made from quality ingredients.

As a Shift Manager at Wendy's, you will be an essential part of the leadership team responsible for maintaining the smooth operation of the restaurant during your shift. This role offers competitive hourly pay ranging from $17.90 to $25.05, with opportunities for full-time employees to access healthcare benefits, paid time off, and a 401(k) plan with employer match. Additionally, all employees benefit from an employee assistance program designed to support your overall well-being.

The Shift Manager role at Wendy's is designed for individuals who enjoy problem-solving, leadership, and customer service. You will be leading a team, fostering a culture of learning and productivity, and ensuring that operations comply with brand standards and food safety regulations. The role requires flexibility, as you will need to manage various shifts and respond to operational challenges with tact and decisiveness. Beyond day-to-day management, Wendy's invests in your professional growth with paid training and clear pathways for career advancement within the restaurant system and beyond.

Your responsibilities will include promoting proper procedures related to food safety, employee service quality, and maintaining a clean and safe restaurant environment. You will also act as a role model by exemplifying Wendy’s core values and providing continuous coaching to your team members. This position calls for a leader who is committed to developing others by teaching, motivating, and creating a positive work atmosphere that encourages team collaboration and personal growth.

Wendy's prides itself on being an employer that embraces diversity and inclusion, welcoming applicants from all backgrounds, including all ages, races, religions, nationalities, genders, and the LGBTQ+ community. The company also offers reasonable accommodations to persons with disabilities, ensuring that the workplace is accessible and empowering for everyone. Being a Shift Manager at Wendy’s means joining a supportive family culture where your contributions are valued and where you can build a meaningful career in the fast-food industry.

If you are passionate about leadership, enjoy working in a dynamic restaurant setting, and are motivated by opportunities to grow professionally, this position is ideal for you. Wendy’s commitment to training and development means that you will be equipped to lead your team effectively while upholding the brand’s high standards of quality and service. With flexible scheduling and the chance to make a true impact on your team and customers, your role as Shift Manager will be both challenging and rewarding.

Job Requirements

  • Ability to stand and move for most or all of the shift
  • Use restaurant equipment such as headsets, registers, and grills
  • Follow all brand standards and guidelines
  • Reliable transportation to travel to store locations
  • Flexible work availability
  • Must be willing to learn and participate in training programs

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in restaurant management or supervisory role preferred
  • Strong leadership and communication skills
  • Ability to problem solve and make decisions under pressure
  • Knowledge of food safety practices
  • Commitment to customer service excellence

Job Duties

  • Lead and manage restaurant operations during shifts
  • Provide excellent customer service and resolve issues promptly
  • Train, mentor, and develop team members
  • Ensure compliance with food safety and quality standards
  • Maintain a clean and safe work environment
  • Coordinate scheduling and labor management
  • Promote a positive and inclusive work culture

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

Your Profile Is Visible To Hiring Managers Across OysterLink.

We'll match you with best jobs

Get job offers faster

Business woman
Business man
Search For More Opportunities:

How Candidates Get Hired Faster

Apply to 2–3 similar roles

Complete profile & get best matches

Check new opportunities daily

Woman chef
Man chef