Shift Manager - 4127

Five Guys is a leading fast-casual restaurant chain renowned for serving outstanding burgers and fries in clean, welcoming environments. With a strong commitment to top-tier customer service, Five Guys has grown rapidly and earned a reputation for quality, freshness, and a fun work culture. The company is continuously expanding, with plans to open over 1,000 new locations across North America, emphasizing internal promotions and real career growth opportunities. This provides employees with both stability and exciting paths for advancement. The work environment at Five Guys is fast-paced and high-energy, reflecting the dynamic culture that drives their success. Team members enjoy working with fresh ingredients and premium quality products, which are fundamental to Five Guys’ brand promise. Additionally, Five Guys fosters an inclusive and supportive atmosphere where food safety and quality are priorities, yet the team maintains a down-to-earth and fun approach to their work.

The position of Shift Manager at Five Guys is a key leadership role responsible for directing the daily operations of the restaurant in the General Manager’s absence. This role requires a hands-on leader who can perform all the duties of Crew Members and Shift Leaders while also managing various aspects of restaurant operations including product preparation, customer relations, maintenance, team management, and inventory control. Shift Managers ensure that operations comply with company standards and that the team delivers exceptional service and delicious food in a clean and well-maintained environment.

Shift Managers at Five Guys earn $18.00 per hour plus tips and bonuses, providing a lucrative compensation package for motivated individuals. The position requires real-life work hours, typically from 11:00 am to 10:00 pm, with no drive-thru service, allowing managers to focus on in-restaurant guest satisfaction. The company offers comprehensive and customizable benefits including medical, dental, vision, pet insurance, and a 401(k) plan with matching contributions based on eligibility. Employees also benefit from an Employee Assistance Program and an Employee Relief Fund, underscoring Five Guys’ commitment to the well-being of their team.

Furthermore, the company has a unique Secret Shopper bonus plan that rewards team members based on twice-weekly evaluations of service and quality. Every employee working during these shifts is eligible for bonuses, motivating the entire team to consistently exceed customer expectations. The role also offers free meals during work shifts and an enjoyable culture built on core values such as humility, exceeding expectations, doing the right thing, and leading by example.

This position is perfect for individuals with 1-2 years of supervisory experience in food service or retail who are passionate about creating positive work environments and delivering memorable customer experiences. Successful Shift Managers at Five Guys are honest, energetic, motivational, and fun, holding themselves and their teams to high standards. These leaders thrive in a fast-paced setting and are dedicated to food quality and safety without taking themselves too seriously. The core convictions of the company emphasize humility, extraordinary customer service, integrity, and exemplary leadership, making this role both rewarding and impactful within the brand’s supportive culture.