The Wendy's Company logo

Shift Manager

Providence, RI, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $17.90 - $25.05
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Work Schedule

Flexible
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Benefits

Healthcare benefits
Paid Time Off
401(k) with employer match
Employee assistance program
Paid training
Career growth opportunities
inclusive work environment

Job Description

Wendy's is a leading fast-food restaurant chain known for its fresh, made-to-order square hamburger patties and a commitment to quality service. Founded in 1969 by Dave Thomas, Wendy's has grown into a global brand with thousands of locations across the world, serving millions of customers daily. The brand is recognized for its focus on fresh ingredients and its iconic menu that features items like the Dave's Single, spicy chicken sandwiches, and Frosty desserts. Wendy's prides itself on maintaining a family-friendly environment where employees are valued and encouraged to grow, reflecting the diverse and inclusive nature of the Wendy's family. As an employer, Wendy's is committed to offering competitive pay, comprehensive healthcare benefits, paid time off, and retirement savings plans like 401(k) with employer match, ensuring the well-being and future security of its team members.

The role of a Shift Manager at Wendy's is a critical leadership position that ensures the smooth operation of the restaurant during a particular shift. This role is perfect for individuals who enjoy problem solving, customer service, and decision making and are looking to develop their leadership skills while contributing positively to a team-oriented work environment. A Shift Manager at Wendy's is responsible for guiding and supporting team members, promoting a culture of food safety, and maintaining high brand standards and operational excellence. The position offers paid training to equip managers with the skills needed to lead effectively in accordance with the Wendy's Way. With a pay range of $17.90 to $25.05 per hour, full-time shift managers also gain access to healthcare benefits, while all employees benefit from programs such as the employee assistance program which supports personal and professional well-being.

In this role, flexibility is key as the manager will need to adapt to varying work schedules and should be physically capable of standing and moving during most of their shift. The job involves hands-on use of restaurant equipment such as registers, headsets, and grills. Shift Managers at Wendy's take pride in maintaining a clean and welcoming restaurant environment while ensuring that the food served meets the high standards the brand is known for. Additionally, this role demands a commitment to continuous training, both for oneself and the team, encouraging career growth opportunities within Wendy's and beyond in the broader hospitality or service industry. Reliable transportation is a requirement, as the manager may need to travel occasionally to other locations or area offices for training and additional responsibilities.

Wendy's values diversity and inclusivity and is proud to be an equal opportunity employer. Team members from all ages, races, religions, nationalities, genders, and the LGBTQ+ community are welcomed and supported. Wendy's also provides reasonable accommodations to enable employees with disabilities to perform their job functions effectively, demonstrating a strong commitment to creating an accessible and fair workplace for all. This comprehensive approach, combined with a supportive culture and competitive compensation, makes the Shift Manager position at Wendy's a rewarding career choice for motivated individuals seeking growth in the fast-paced restaurant industry.

Job Requirements

  • High school diploma or equivalent
  • Willingness and ability to stand and move for most of the shift
  • Ability to use restaurant equipment like registers and grills
  • Commitment to following brand standards and procedures
  • Reliable transportation for travel to home and other locations
  • Availability for flexible work schedules
  • Legal authorization to work in the country

Job Qualifications

  • Experience in customer service or food service industry
  • Leadership or supervisory experience preferred
  • Strong problem-solving and decision-making skills
  • Commitment to food safety and proper procedures
  • Ability to train and develop team members
  • Excellent communication and interpersonal skills
  • Flexibility to work varied shifts

Job Duties

  • Lead and support the restaurant team during shifts
  • Solve problems and make decisions to ensure smooth operations
  • Promote proper food safety procedures and a clean, welcoming environment
  • Use restaurant equipment such as headsets, registers, and grills
  • Follow brand standards to prepare and serve quality food
  • Provide training and growth opportunities to team members
  • Maintain flexible availability to meet scheduling needs

Job Criteria

Experience

Mid Level (3-7 years)


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