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Shift Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Rotating Shifts
Flexible
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Benefits

401K Savings Plan
College Tuition Assistance
Paid Time Off
Free high school diploma program
Discounted meals
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Management training program
Employee Discounts
Quarterly bonus program
leadership training
friendly work environment

Job Description

McDonald's is one of the world's leading global foodservice retailers, known for its commitment to quality, service, cleanliness, and value. This independent Owner-Operator restaurant is part of the greater McDonald's family but operates under a local franchisee. The franchisee-owned McDonald's is dedicated to delivering outstanding customer service and a welcoming atmosphere that supports a vibrant, diverse, and inclusive team environment. With a reputation for fast, accurate, and friendly service, our restaurants are staffed by great people who are passionate about hospitality and team collaboration.

The Role: We are currently seeking a motivated and dedicated Shift Manager to join our McDonald's team. This position is ideal for individuals who want to grow and advance their careers within a dynamic and fast-paced environment. A Shift Manager plays a crucial leadership role during their shifts, ensuring that every customer enjoys a high-quality experience. This position involves leading crew members and other managers to meet McDonald's standards for quality, service, cleanliness, safety, and profitability. Shift Managers are responsible for planning and monitoring each shift's performance, taking necessary actions to uphold standards, managing inventory, scheduling, and training team members. Additionally, they ensure internal communication flows smoothly and that safety and security protocols are maintained.

This role is a fantastic opportunity for someone with previous leadership experience, ideally in restaurant, retail, or hospitality settings. We are searching for positive, hardworking team players who have a flexible schedule and enjoy working in a famously fast-paced environment. As a Shift Manager, you will also have a chance to participate in leadership training and quarterly bonus programs while working in a friendly workplace with excellent growth opportunities.

Candidates offering an open availability schedule, strong leadership skills, and a passion for delivering exceptional customer service will thrive in this position. This role emphasizes collaboration, communication, and the ability to handle diverse tasks from food safety to quality production and crew management.

One of the key strengths of working with our independent Owner-Operator McDonald's is the comprehensive benefits package offered. These benefits include a 401K savings plan, college tuition assistance of up to $3000 annually, generous paid time off programs, free high school diploma programs, discounted meals, and highly competitive medical, dental, vision, and life insurance options. Additional perks include discounts on everyday essentials, electronics, phone plans, and entertainment such as movies and restaurant specials. The work environment promotes inclusion and offers management training programs designed to help you grow in your career.

Applying for this position means you acknowledge that you are joining a restaurant operated by an independent franchisee, a separate entity from McDonald’s USA, which handles all hiring, staffing, scheduling, and employment decisions. McDonald’s USA is not involved in employment matters for this position. This independent operation fosters a unique workplace culture that balances corporate brand standards with local franchisee autonomy, offering employees a solid foundation for career growth and personal development.

Job Requirements

  • open availability
  • hardworking and team oriented
  • ability to manage multiple responsibilities during fast-paced shifts
  • commitment to customer service excellence
  • ability to enforce safety and security measures
  • prior leadership experience preferred

Job Qualifications

  • previous leadership experience within restaurant, retail, or hospitality
  • positive team player attitude
  • flexible schedule
  • excellent communication skills
  • ability to work in fast-paced environment
  • experience in managing crews
  • knowledge of food safety standards
  • strong organizational and multitasking abilities

Job Duties

  • lead shifts and ensure fast, accurate, friendly customer experience
  • provide leadership to crew and managers during shifts
  • plan and monitor shift performance
  • enforce quality, service, cleanliness standards
  • monitor safety, security, and profitability
  • communicate with next shift manager
  • meet targets and department goals
  • manage food safety protocols
  • oversee internal communication
  • manage inventory
  • ensure daily maintenance and cleanliness
  • manage crew scheduling and training
  • produce quality food
  • deliver exceptional customer service
  • uphold safety and security

Job Criteria

Experience

Mid Level (3-7 years)


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