Shift Manager - 4083

Five Guys is a renowned fast-casual restaurant chain specializing in serving outstanding burgers and fries. With a commitment to quality food and exceptional customer service, Five Guys operates clean and welcoming restaurants where every guest is treated with top-tier care. Known for fresh ingredients and a dedication to food safety, the company prides itself on fostering a fun, energetic work environment that values both employee growth and satisfaction. Five Guys has ambitious plans to expand across North America with the opening of over 1,000 new locations, highlighting their focus on promoting from within and offering significant career advancement opportunities.

The position available is that of a Shift Manager who plays a crucial role in ensuring the smooth daily operation of the restaurant, especially in the absence of the General Manager. Shift Managers are not only trained in all the responsibilities held by Crew Members and Shift Leaders but are entrusted with additional leadership duties such as oversight of product preparation and delivery, maintaining high standards of customer service, managing restaurant upkeep, handling team dynamics, and managing inventory. This role offers a competitive pay rate of $19.00 per hour, plus tips and bonuses, providing an excellent compensation package that recognizes the responsibilities undertaken.

The Shift Manager role promises a fast-paced, high-energy work environment where every team member is motivated to exceed expectations and contribute to a positive workplace culture. Working hours align with the restaurant's schedule, generally from 11:00 a.m. to 10:00 p.m., without the added pressure of drive-thru service, which allows a more focused front-of-house operation. The company supports its employees through a variety of comprehensive and customizable benefits, including medical, dental, vision, and pet insurance, as well as a 401(k) plan with matching contributions based on eligibility. Additional support is offered through an Employee Assistance Program and an Employee Relief Fund.

Notably, Five Guys offers a Secret Shopper bonus plan that rewards employees based on bi-weekly evaluations, creating an incentive for high performance and excellent customer interactions. Employees also enjoy perks such as free meals during shifts and a workplace culture that balances seriousness about food quality and safety with a fun and approachable team atmosphere. Shift Managers are expected to embody Five Guys’ Core Convictions: Remaining Humble, Exceeding Expectations, Always Doing the Right Thing, and Leading By Example. These values guide leadership behavior and ensure every restaurant upholds the brand’s reputation for exceptional service and quality.

This position is ideal for candidates with 1-2 years of supervisory experience in food service or retail environments who are passionate about creating a positive workplace for their team and dedicated to delivering memorable customer experiences. The role demands honesty, energy, motivational skills, and a willingness to uphold high standards consistently. Five Guys also actively promotes equal employment opportunities and encourages applications from diverse candidates, including women, people of color, veterans, and individuals with disabilities.